A plan for every price
Zendesk works for businesses of all sizes and shapes.Starting at just an agent.
A personalised approach to omnichannel support for enterprise customers
- Anything in Support Suite, plus
- Sunshine CRM platform
- Advanced security and compliance
- Change Management
- Launch and implementation services
A full-featured sales CRM for all kinds of businesses.
Starting at just per seat.
Track leads, manage deals, and grow customer relationships
- Customised sales pipeline
- Full featured mobile CRM
- Email Integration (includes Gmail)
- Apps and integrations
- Analytics and reporting
Sales CRM with fully integrated live chat and lead enrichment
- Everything in Sell, plus
- Live chat
- Prospect list building
- Lead and contact enrichment
Sunshine: The open and flexible CRM platform native to AWS
- 100k custom object records
- Zendesk events only
- 90-day event retention
- Zendesk profiles
- Lite API limits
- 500k custom object records
- Zendesk events + 25k custom events/day
- 1-year event retention
- 5 external profiles/person
- Includes AWS Events Connector
- Pro API limits
- 25M custom object records
- Zendesk events + 100k custom events/day
- 3-year event retention
- 15 external profiles/person
- Includes AWS Events Connector
- Enterprise API limits
Need more? Contact us for usage-based pricing.
Deliver smarter self-service answers to customers and agents
Engage customers in real-time over live chat and messaging
Provide more personal and productive phone support
Measure and improve the entire customer experience
A community forum for customers to connect and collaborate
The messaging platform for conversational business
Frequently asked questions, answered.
How does the free trial work?
When you sign up for your trial of Support, you'll have access to all Professional features. When you sign up for your trial of The Support Suite, you'll have access to all the Professional features for Support, Guide and Talk. For Chat, you’ll also see the Enterprise features. If you want to trial a specific plan, just contact us. At any point during the trial, you can choose a plan and pay by credit card from within your account.
Can I trial Support, Guide, Chat and Talk together?
Yes. You can start Guide, Chat and Talk trials individually from your new Support trial or go here to start a trial of The Support Suite, which includes all four products.
Can I trial Explore with The Support Suite?
Yes. You can start an Explore trial any time during your trial of The Support Suite.
What happens after the trial ends?
At the end of your trial of Support or The Support Suite, your data and set-up remains intact. You can log in and select a plan to purchase.
How can I buy your software?
Just sign up for a trial, and within your trial account you can purchase today. You can pay by credit card online, or our top level plans include an invoicing option. You can also Contact us if you need help in purchasing from our sales team.
How long are your contracts? Can I change plans?
Plans are month-to-month or annual. You can start/stop or make changes to your plan at any time (but note that refunds are not given for cancellation or downgrades). Contact us for details.
Can I buy features à la carte? Are there any add-on fees?
With Add-ons for our support product, you can pick and choose additional features you need in addition to your core plan. Contact us if you would like to purchase an Add-on.
Is there a bundled price for Support, Guide, Chat and Talk?
Yes, The Support Suite includes all four products for all your agents, starting at $89 per agent, per month. Learn more about The Support Suite here. Each seat applies to the same agent across all The Support Suite products.
If I buy The Support Suite, can I add Support or Chat-only agents later on?
It is not possible to mix-and-match Support-only or Chat-only agents with The Support Suite. You can expand with The Support Suite agents only, which includes seats for Support, Guide, Chat and Talk.
What discounts are available?
We offer a discounted price for subscriptions billed annually. The prices shown on this page reflect this annual discount. The Support Suite also includes a significant bundled discount when compared to purchasing Support, Guide, Chat and Talk individually.
What's an agent?
An agent is what we call anyone who logs into a Zendesk product. Each rep, administrator or manager needs their own agent licence. Add as many agents as you want on any plan.
Do Zendesk products integrate with other applications and systems?
Yes. We have hundreds of pre-built apps and integrations available in our Apps Marketplace. Or you can build almost anything you want on top of the Zendesk platform via our APIs.
Will my data be private and safe?
Yes, we combine enterprise-class security features with comprehensive audits of our applications, systems and networks to ensure customer and business data are always protected. Take a look at the security measures we take to protect your business and your customers.
Does Zendesk offer sales force automation software (SFA)?
Yes, in September 2018 Zendesk acquired Sell (formerly Base) to enhance productivity, processes and pipeline visibility for sales teams. Sell is the most tightly integrated SFA product available for The Support Suite.
How do Sell and Support work together?
Support and Sell are integrated, allowing sales reps to view ticket information next to their sales opportunities. Support agents can see sales activity on their customer interaction history in Support. They can also see information about deals currently in the pipeline in a brand-new Sell app for Support, and even notify sales if a support conversation turns into an interesting sales opportunity.
Can I trial Sell?
Yes, you can get a 14-day trial by creating a new Sell account.
What are custom object records?
The Custom Objects API lets you define a new object type in Zendesk, then create objects from the new object type. A custom object record is an instance of a given object type. For example, if you have a holiday rental business, “rental property” would be a custom object type, and each rental property would be represented by one custom object record. Learn more here.
What are custom events?
The Sunshine Events API lets you build a timeline of all your customers' interactions from any source. A custom event can be any captured customer interaction, such as purchase transactions or website visits. Learn more here.
What is an external profile?
The Sunshine Profiles API allows you to manage customer data across different systems, data sources and time periods. An external profile consists of one or more identifiers of a person in one or more systems outside Zendesk, as well as optional customised attributes about the person. Learn more here.
What do the Sunshine Lite, Pro and Enterprise API limits mean?
Lite - does not allow for any 3rd party profiles or events and therefore the API rate limit is 0.
Pro - 250 requests per minute with a 25k per day limit
Enterprise - 500 requests per minute with a 100k per day limit
What is the AWS Connector?
WIth the Amazon Connector, you can stream Zendesk events in real time into key AWS services. Learn more about the Connector here.