A plan for every price

Sales
Platform

Zendesk works for businesses of all sizes and shapes. Starting at just   an agent.

Support

Track, prioritise, and solve customer support tickets
  • Web, email, mobile and public social channels*
  • Customer Context
  • Business rules
  • Apps and integrations
  • Analytics and reporting
See all features and pricing

Support Suite

The full service experience on any channel
  • Everything in Support, plus
  • Agent Workspace
  • Live chat
  • Social messaging**
  • Voice and SMS
  • Self-service and knowledge base
  • Omnichannel reporting
See all features and pricing

Custom-built

A personalised approach to omnichannel support for enterprise customers
  • Anything in Support Suite, plus
  • Sunshine CRM platform
  • Advanced security and compliance
  • Change Management
  • Launch and implementation services

*Twitter & Facebook
**WhatsApp, Facebook Messenger, Twitter DM, WeChat, LINE

A full-featured sales CRM for all kinds of businesses.
Starting at just   per seat.

Sell

Track leads, manage deals, and grow customer relationships
  • Customised sales pipeline
  • Full featured mobile CRM
  • Email Integration (includes Gmail)
  • Apps and integrations
  • Analytics and reporting
See all features and pricing

Sales Suite

Sales CRM with fully integrated live chat and lead enrichment
  • Everything in Sell, plus
  • Live chat
  • Prospect list building
  • Lead and contact enrichment
See all features and pricing

Sunshine: The open and flexible CRM platform native to AWS

Lite

 

Included with Support Enterprise and Support Suite Enterprise

  • 100k custom object records
  • Zendesk events only (EAP)
  • 90-day event retention
  • Lite API limits

Professional

  per agent
per month

Requires Support Enterprise or Support Suite Enterprise and above

  • 500k custom object records
  • Zendesk events (EAP)
  • 25k external custom events/day
  • 1-year event retention
  • 5 external profiles/person
  • Includes AWS Events Connector
  • Pro API limits

Enterprise

  per agent
per month

Requires Support Enterprise or Support Suite Enterprise and above

  • 25M custom object records
  • Zendesk events (EAP)
  • 100k external custom events/day
  • 3-year event retention
  • 15 external profiles/person
  • Includes AWS Events Connector
  • Enterprise API limits

Prices shown are billed annually. For prices billed month-to-month, click here.
Requires a Zendesk Support Enterprise, Support Suite Enterprise or above subscription.

Customised

Contact us for usage-based pricing.

Other products

Guide

Deliver smarter self-service answers to customers and agents

Chat

Engage customers in real-time over live chat and messaging

Talk

Provide more personal and productive voice support

Explore

Measure and improve the entire customer experience

Gather

A community forum for customers to connect and collaborate

Other products

Guide

Deliver smarter self-service answers to customers and agents

Chat

Engage customers in real-time over live chat and messaging

Talk

Provide more personal and productive voice support

Explore

Measure and improve the entire customer experience

Gather

A community forum for customers to connect and collaborate
Logo: Zendesk Sunshine

The messaging platform for conversational business

Frequently asked questions, answered.

TRIAL

How does the free trial work?

When you sign up for your trial of Support, you'll have access to all Professional features. When you sign up for your trial of The Support Suite, you'll have access to all the Professional features for Support, Guide and Talk. For Chat, you’ll also see the Enterprise features. If you wish to trial a specific plan, just contact us. At any point during the trial, you can choose a plan and pay by credit card from within your account.

Can I trial Support, Guide, Chat and Talk together?

Yes. You can start up Guide, Chat and Talk trials individually from your new Support trial, or go here to start a trial of The Support Suite, which includes all four products.

Can I trial Explore with The Support Suite?

Yes. You can start an Explore trial any time during your trial of The Support Suite.

What happens after the trial ends?

At the end of your trial of Support or The Support Suite, your data and set-up remains intact. You can log in and select a plan to purchase.

PURCHASE

How can I buy your software?

Just sign up for a trial, and within your trial account you can purchase today. You can pay by credit card online, or our top level plans include an invoicing option. You can also contact us if you prefer help from our sales team when purchasing.

How long are your contracts? Can I change plans?

Plans are month-to-month or annual. You can start/stop or make changes to your plan at any time (but note that refunds are not given for cancellation or downgrades). Contact us for details.

Can I buy features à la carte? Are there any add-on fees?

With Add-ons for our Support product, you can pick and choose additional features that you need in addition to your core plan. Contact us if you wish to purchase an Add-on.

Is there a bundled price for Support, Guide, Chat and Talk?

Yes, The Support Suite includes all four products for all your agents, starting at $89 per agent, per month. Learn more about The Support Suite here. Each seat applies to the same agent across all The Support Suite products.

If I buy The Support Suite, can I add Support or Chat-only agents later on?

It is not possible to mix-and-match Support-only or Chat-only agents with The Support Suite. You can expand with The Support Suite agents only, which includes seats for Support, Guide, Chat and Talk.

What discounts are available?

We offer a discounted price for subscriptions billed annually. The prices shown on this page reflect this annual discount. The Support Suite also includes a significant bundled discount when compared to purchasing Support, Guide, Chat and Talk individually.

GENERAL

What's an agent?

An agent is what we call anyone who logs into a Zendesk product. Each rep, administrator or manager needs their own agent licence. Add as many agents as you want on any plan.

Do Zendesk products integrate with other applications and systems?

Yes. We have hundreds of pre-built apps and integrations available in our Apps Marketplace. Or you can build almost anything you like on top of the Zendesk platform via our APIs.

Will my data be private and safe?

Yes, we combine enterprise-class security features with comprehensive audits of our applications, systems and networks to ensure customer and business data is always protected. Take a look at the security measures we take to protect your business and your customers.

Sell

Does Zendesk offer sales force automation software (SFA)?

Yes, in September 2018 Zendesk acquired Sell (formerly Base) to enhance productivity, processes and pipeline visibility for sales teams. Sell is the most tightly integrated SFA product available for The Support Suite.

How do Sell and Support work together?

Support and Sell are integrated, allowing sales reps to view ticket information next to their sales opportunities. Support agents can see sales activity on their customer interaction history in Support. They can also see information about deals currently in the pipeline in a brand-new Sell app for Support, and even notify sales if a support conversation turns into an interesting sales opportunity.

Can I trial Sell?

Yes, you can get a 14-day trial by creating a new Sell account.

Platform

What are custom object records?

The Custom Objects API lets you define a new object type in Zendesk, then create objects from the new object type. A custom object record is an instance of a given object type. For example, if you have a holiday rental business, “rental property” would be a custom object type, and each rental property related to a renter would be represented by one custom object record. Learn more here.

What are Zendesk Events?

Zendesk Events appear in the interactions history, surfacing events from Zendesk products, such as Support or Guide. Some events are currently in EAP. All Sunshine plan types include access to this feature. Learn more here.

What are custom events?

The Sunshine Events API lets you build a timeline of all your customers' interactions from any external source. A custom event can be any captured customer interaction from an external system, such as purchase transactions or website visits. Access to Custom Events (events outside Zendesk) requires a Sunshine Pro plan type or above. Learn more here.

What is an external profile?

The Sunshine Profiles API allows you to manage customer data across different systems, data sources and time periods. An external profile consists of one or more identifiers of a person in one or more systems outside Zendesk, as well as optional customised attributes about the person. Learn more here.

What do the Sunshine Lite, Pro and Enterprise API limits mean?

Lite (requests per minute): 500 for Custom Objects (Custom Events, Unified Profiles, and AWS Events Connector are not included with Lite).

Pro (requests per minute): 750 for Custom Objects, 250 for Custom Events, 250 for Unified Profiles and 700 for the AWS Events Connector.

Enterprise (requests per minute): 1k for Custom Objects, 500 for Custom Events, 500 for Unified Profiles and 700 for the AWS Events Connector.

What is the AWS Events Connector?

With the AWS Events Connector, you can stream Zendesk events in real time into key AWS services. Learn more about the Connector here.

Is there a free trial and what features does that include?

The 30-day free trial includes all Sunshine Professional features. You can contact your account rep or Zendesk at support@zendesk.com to request a free trial.