A family of products to connect with customers on any channel

Track, prioritise, and solve customer support tickets

Essential

from...
   
per agent
per month

 

  • Email & social channelsOut-the-box email integration (no need to set up your mail server) with unlimited email addresses. Customisable HTML and text templates.
  • Basic Help Centre
  • Web Widget and Mobile SDKEmbed support wherever your customers are, on your Website or in your mobile app. Allow them to search the knowledge base, send a message, or start a live chat.

Team

from...
   
per agent
per month

Essential, plus...

  • Business rulesInitiate workflow triggered by ticket changes or time-based conditions. Your Zendesk comes with preconfigured business rules that we recommend as best practices. You can add more, modify, or turn them off.
  • Performance DashboardsGet visibility into ticket volume, customer satisfaction and agent performance with KPI dashboards.
  • Public apps and integrationsGet visibility into ticket volume, customer satisfaction and agent performance with KPI dashboards.

Professional*

from...
   
per agent
per month

Team, plus...

  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise

from...
   
per agent
per month

Professional, plus...

  • Customised agent roles
  • Multibrand support
  • Multiple Ticket FormsCreate multiple support request forms that show a unique set of ticket fields–ensuring your'e gathering the right info from the customer for every support request.
  • Launch Success Programme
  • Satisfaction Prediction

Elite

from...
   
per agent
per month

Enterprise, plus...

  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data centre location

Prices shown are billed annually. For prices billed month to month, click here.
* Free Trial starts on Professional.

Your plan gives back

We give one dollar per month to the Zendesk Neighbour Foundation for every new agent seat on Support and Chat during your first year of subscription. The Neighbour Foundation addresses poverty, homelessness, health care, education, gender equality, workforce development and technical literacy in cities round the world.

Chat with customers in real time

Lite

from...
   

 

  • 1 concurrent chat
  • Chat rating
  • 14-day chat history

Team

from...
   
per agent
per month

All Lite and...

  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Widget customisation
  • Public apps**
  • 24/5 live chat support

Professional

from...
   
per agent
per month

All Team and...

  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking
  • Private apps**

Enterprise*

from...
   
per agent
per month

All Professional and...

  • Widget unbranding
  • Real-Time monitor
  • Roles and Permissions
  • Skills-Based Routing
  • Web SDK
  • 24/7 support
Message is free for all Chat plans until November 1st. After that, it's limited to Chat Enterprise.
Learn more

* Free Trial starts on Enterprise.
**Public and Private apps require a Zendesk Support account.Prices shown are billed annually. For prices billed month to month, click here.

Call centre software built right into Support

Lite

from...
   
per agent
per month
pay for usage only

 

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voice mail transcription

Team

now with Text
from...
   
per agent
per month
usage sold separately

Lite, plus...

  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional*

now with Text
from...
   
per agent
per month
usage sold separately

Team, plus...

  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise*

now with Text
from...
   
per agent
per month
usage sold separately

Professional, plus...

Required for accounts with 100+ agents on Talk

Partner Edition

from...
   
per agent
per month**






Access to telephony integrations and CTI toolkit for:

Prices shown are billed annually. For prices billed month to month, click here.
Talk requires a Support account.
*Free Talk trial starts on Professional.
**Price of Zendesk Talk Partner Edition does not include cost of telephony partner solution.
A paid Partner Edition agent is required for every agent taking calls within Zendesk Support.

Knowledge base software built right into Support

Lite

   
Included with Zendesk Support

 

  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional*

   
per agent
per month

Lite, plus...

  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance Dashboards

Answer Bot

Optional
   
per successful resolution
Starts At     / mo

Add Answer Bot to Guide Professional…

  • Automated replies to customers using knowledge base content
  • Trained deep-learning models

Prices shown are billed annually. For prices billed month to month, click here.
Guide requires a Support account.
Feature availability may depend on Support plan.
*30-day free Trial starts on Guide Professional.

Frequently asked questions, answered.

  • TRIAL

  • How does the free trial work?

    +
    -

    When you sign up for your trial of Support, you'll have access to all Professional features. If you want to trial a specific plan, just contact us. At any point during the trial you can choose a plan and pay by credit card from within your account.

  • Can I trial Support, Chat, Guide and Talk together?

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    -

    Yes. You can start up Guide, Chat and Talk trials from your new Support trial. Try them individually or all at once.

  • What happens after the trial ends?

    +
    -

    At the end of a Support trial, your data and set-up remain intact. You can log in and select a plan to purchase.

  • PURCHASE

  • How can I buy your software?

    +
    -

    Just sign up for a trial, and within your trial account you can purchase today. You can pay by credit card online, or our top level plans include an invoicing option.

  • How long are your contracts? Can I change plans?

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    -

    Plans are month-to-month or annual. You can start/stop or make changes to your plan at any time (but note that refunds are not given for cancellation or downgrades). Contact us for details.

  • Can I buy features à la carte? Are there any add-on fees?

    +
    -

    With Add-ons for our support product, you can pick and choose additional features you need in addition to your core plan. Contact us if you would like to purchase an Add-on.

  • Is there a bundled price for Support, Chat, Guide and Talk?

    +
    -

    The Lite versions of Chat, Talk and Guide come free with Support. You can upgrade to Chat's Basic, Advanced or Premium plan on any Support plan. You can upgrade to Guide Professional plan with any Support plan. You can also add Talk Basic or Advanced to any Support plan.

  • What discounts are available?

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    -

    We offer a discounted price for subscriptions billed annually. The prices shown on this page reflect this annual discount.

  • GENERAL

  • What's an agent?

    +
    -

    An agent is what we call anyone who logs into a Zendesk product. Each rep, administrator or manager needs their own agent licence. Add as many agents as you want on any plan.

  • Do Zendesk products integrate with other applications and systems?

    +
    -

    We have hundreds of pre-built apps and integrations. But you can build almost anything you want on top of the Zendesk platform via our developer API.

  • Will my data be private and safe?

    +
    -

    Yes, we combine enterprise-class security features with comprehensive audits of our applications, systems and networks to ensure customer and business data are always protected. Take a look at the security measures we take to protect your business and your customers.

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