Product pricing

Start with Support and customise your own solution, or choose The Suite, our all‑in‑one omnichannel package.


The Suite

Professional Enterprise
Per agent/per monthover 35% off * *
Omnichannel support with email, chat, phone, social media and messaging
Knowledge base for self-service
Reporting and Analytics
Platform extensibility with private and public apps
Talk Partner Edition
Multiple Ticket Forms *
Roles and permissions, skills-based routing, and team publishing
Chat widget unbranding and chat web sdk
AI-powered satisfaction prediction
24/7 support via phone and chat
Free TrialSee full comparison Buy now Buy now

* Available as an Add-on

* Prices shown are billed annually. For prices billed month-to-month, click here.

Usage, including phone numbers, inbound, outbound and voicemail minutes, and optional voicemail transcription, sold separately.


customer service software

Track, prioritise, and solve customer support interactions


per agent
per month


  • Email & social channelsOut-the-box email integration (no need to set up your mail server) with unlimited email addresses. Customisable HTML and text templates.
  • Web Widget and Mobile SDKEmbed support wherever your customers are, on your Website or in your mobile app. Allow them to search the knowledge base, send a message, or start a live chat.
  • Pre-defined business rules
  • Essentials card
  • Interaction history


per agent
per month

Essential, plus...

  • Customised business rulesInitiate workflow triggered by ticket changes or time-based conditions. Your Zendesk comes with preconfigured business rules that we recommend as best practices. You can add more, modify, or turn them off.
  • Performance DashboardsGet visibility into ticket volume, customer satisfaction and agent performance with KPI dashboards.
  • Public apps and integrationsGet visibility into ticket volume, customer satisfaction and agent performance with KPI dashboards.


per agent
per month

Team, plus...

  • Multilingual content
  • CSAT surveys
  • Advanced analytics powered by Zendesk Explore


per agent
per month

Professional, plus...

  • Multiple Ticket FormsCreate multiple support request forms that show a unique set of ticket fields–ensuring your'e gathering the right info from the customer for every support request.
  • Skills-Based Routing
  • Contextual Workspaces
  • Satisfaction Prediction
  • Multibrand support


per agent
per month

Enterprise, plus...

  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data centre location
All Support plans come with the Lite versions of Chat, Talk and Guide

* Your free trial starts on Professional.
Prices shown are billed annually. For prices billed month to month, click here.

See full comparison

Get the personal touch with our Elite account

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live chat software

Chat with customers in real time




  • 1 concurrent chat
  • Chat rating
  • 30-day chat history


per agent
per month

All Lite and...

  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customisation
  • Public apps**


per agent
per month

All Team and...

  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking
  • Private apps** (requires Support)


per agent
per month

All Professional and...

  • Widget unbranding
  • Real-Time monitor
  • Roles and Permissions
  • Skills-Based Routing
  • Web SDK
  • 24/7 live chat support
Chat Lite is available free in all Support plans

* Your free Chat trial starts on Enterprise.
**Public and Private apps require a Zendesk Support account.
Prices shown are billed annually. For prices billed month to month, click here.

See full comparison


Knowledge base and self-service

A smart knowledge base for better self-service and empowered agents


Included with Zendesk Support


  • Knowledge base
  • Search, preview, and insert articles with the Knowledge Capture app
  • Support request form
  • Google Analytics reporting


per agent
per month

Lite, plus

  • Custom themes & integrations
  • Access controlled by job title
  • Customer request portal
  • Flag and create articles with the Knowledge Capture app and leverage AI-powered recommendations
  • Multilingual content
  • Performance Dashboards


per agent
per month

Professional, plus

  • Multiple help centres
  • Multiple theme templates
  • Article assignments and publishing permissions with Team Publishing
  • Article life cycle management with Team Publishing and Article Events
  • Identify knowledge gaps with Content Cues
  • Organise content in subsections up to six levels deep

Answer Bot

per month

Add Answer Bot to Guide Professional…

Guide Lite is included in all Support plans

Prices shown are billed annually. For prices billed month to month, click here.
Guide requires a Support account.
Feature availability may depend on Support plan.
*Your free trial starts on Guide Professional.

See full comparison


Call centre software built into Support

Provide more personal, productive phone support


per agent
per month
pay for usage only


  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voice mail transcription


per agent
per month
usage sold separately

Lite, plus...

  • Multiple phone numbers†
  • Warm transfer
  • Text messaging
  • Call us from Web Widget


per agent
per month
usage sold separately

Team, plus...

  • Business hours
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Call blocking
  • Conference calling
  • Real-time analytics
  • Reports & dashboards
  • Request a callback from web widget


per agent
per month
usage sold separately

Professional, plus...

  • Monthly diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand
  • Call offering time limit
  • Extended queue waiting time
  • Required for accounts with 100+ agents on Talk

Partner Edition*

per agent
per month***

Access to telephony integrations and CTI toolkit for:

Talk Lite is available for $0 per agent + usage in all Support plans**

Prices shown are billed annually. For prices billed month to month, click here.
Talk requires a Support account.
Feature availability depends upon Zendesk Support plan type. Learn more. * Price of Zendesk Talk Partner Edition does not include cost of telephony partner solution;
a paid Partner Edition agent is required for every agent taking calls within Zendesk Support.
**See below for more information on Talk usage costs. Learn more.

See full comparison

Usage includes your phone numbers, minutes, text messages and optional voicemail transcription.

A number of factors can impact costs: for example, if you provide local or toll-free phone numbers, support a domestic or international customer base, or divert calls to an external number.

Calculate usage cost

If you need more details contact us. We’ll walk you through it.


Dig In

Analytics for businesses to measure and improve the entire customer experience


with Support Professional and above


  • Integrated Zendesk reporting
  • Pre-built dashboards
  • Best practice analytics
  • Filters & drill-ins
  • Chart & dashboard export
  • Daily data refresh


per agent
per month

Lite, plus...

  • Customisable charts & dashboards
  • 20+ chart styles
  • Editable metrics & attributes
  • Calculations & Result Manipulations
  • Custom filters & drill-ins
  • Forecasting & ‘what-if’ analysis
  • Sharable dashboards & scheduled delivery
  • Roles & data access management
  • Hourly data refresh

Prices shown are billed annually. For prices billed month to month, click here.
*Plan-based dashboards available for Support, Chat and Talk Professional plans and above.
Requires a Zendesk Support Professional or above subscription.
Customers who have purchased a Zendesk Support Professional or above licence prior to 13th November, 2018, will receive Zendesk Explore Professional free of change.
Zendesk Explore can manage data volumes up to 3 million Zendesk Support tickets.

See full comparison

Frequently asked questions, answered.


  • How does the free trial work?

    When you sign up for your trial of Support, you'll have access to all Professional features. When you sign up for a trial of The Suite you'll have access to all the professional features for Support, Guide and Talk. For Chat, you’ll also see the Enterprise features. If you want to trial a specific plan, just contact us. At any point during the trial, you can choose a plan and pay by credit card from within your account.

  • Can I trial Support, Chat, Guide and Talk together?

    Yes. You can start up Guide, Chat and Talk trials individually from your new Support trial or go here to start a trial of The Suite, which includes all four products.

  • Can I trial Explore with The Zendesk Suite?

    Yes. You can start an Explore trial any time during your trial of The Suite.

  • What happens after the trial ends?

    At the end of your trial of Support or The Suite, your data and set-up remain intact. You can log in and select a plan to purchase.


  • How can I buy your software?

    Just sign up for a trial, and within your trial account you can purchase today. You can pay by credit card online, or our top level plans include an invoicing option. You can also Contact us if you need help in purchasing from our sales team.

  • How long are your contracts? Can I change plans?

    Plans are month-to-month or annual. You can start/stop or make changes to your plan at any time (but note that refunds are not given for cancellation or downgrades). Contact us for details.

  • Can I buy features à la carte? Are there any add-on fees?

    With Add-ons for our support product, you can pick and choose additional features you need in addition to your core plan. Contact us if you would like to purchase an Add-on.

  • Is there a bundled price for Support, Chat, Guide and Talk?

    Yes, The Suite includes all four products for all your agents, starting at $89 per agent, per month. Learn more about The Suite here. Each seat applies to the same agent across all The Suite products.

  • If I buy The Suite, can I add on Support or Chat-only agents later on?

    It is not possible to mix-and-match Support-only or Chat-only agents with The Suite. You can expand with The Suite agents only, which includes seats for Support, Guide, Chat and Talk.

  • What discounts are available?

    We offer a discounted price for subscriptions billed annually. The prices shown on this page reflect this annual discount. The Suite also includes a significant bundled discount compared to purchasing Support, Guide, Chat and Talk individually.


  • What's an agent?

    An agent is what we call anyone who logs into a Zendesk product. Each rep, administrator or manager needs their own agent licence. Add as many agents as you want on any plan.

  • Do Zendesk products integrate with other applications and systems?

    Yes. We have hundreds of pre-built apps and integrations available in our Apps Marketplace. Or you can build almost anything you want on top of the Zendesk platform via our APIs.

  • Will my data be private and safe?

    Yes, we combine enterprise-class security features with comprehensive audits of our applications, systems and networks to ensure customer and business data are always protected. Take a look at the security measures we take to protect your business and your customers.

  • SELL

  • Does Zendesk offer sales force automation software (SFA)?

    Yes, in September 2018 Zendesk acquired Sell (formerly Base) to enhance productivity, processes and pipeline visibility for sales teams. Sell is the most tightly integrated SFA product available for The Zendesk Suite.

  • How do Sell and Support work together?

    Support and Sell are integrated, allowing sales reps to view ticket information next to their sales opportunities. Support agents can see sales activity on their customer interaction history in Support. They can also see information about deals currently in the pipeline in a brand-new Sell app for Support, and even notify sales if a support conversation turns into an interesting sales opportunity.

  • Can I trial Sell?

    Yes, you can get a 14-day trial by creating a new Sell account.

More questions?

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