Product pricing

Start with Support and customise your own solution, or choose The Suite, our all‑in‑one omnichannel package.

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The Suite

Professional Enterprise
Per agent/per monthover 35% off * *
Omnichannel support with email, chat, phone, social media and messaging
Knowledge base for self-service
Reporting and Analytics
Platform extensibility with private and public apps
Roles and permissions, skills-based routing, and team publishing
Customisation with multibrand and multiple ticket forms
Chat widget unbranding and chat web sdk
AI-powered satisfaction prediction
24/7 support via phone and chat, monthly diagnostics and launch guidance
Free TrialSee full comparison Buy now Buy now

*Prices shown are billed annually. For prices billed month to month, click here.
Usage, including phone numbers, inbound, outbound and voicemail minutes, and optional voicemail transcription, sold separately.

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customer service software

Track, prioritise, and solve customer support interactions

Essential

from...
   
per agent
per month

 

  • Email & social channelsOut-the-box email integration (no need to set up your mail server) with unlimited email addresses. Customisable HTML and text templates.
  • Basic Help Centre
  • Web Widget and Mobile SDKEmbed support wherever your customers are, on your Website or in your mobile app. Allow them to search the knowledge base, send a message, or start a live chat.

Team

from...
   
per agent
per month

Essential, plus...

  • Customised business rulesInitiate workflow triggered by ticket changes or time-based conditions. Your Zendesk comes with preconfigured business rules that we recommend as best practices. You can add more, modify, or turn them off.
  • Performance DashboardsGet visibility into ticket volume, customer satisfaction and agent performance with KPI dashboards.
  • Public apps and integrationsGet visibility into ticket volume, customer satisfaction and agent performance with KPI dashboards.

Professional*

from...
   
per agent
per month

Team, plus...

  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise

from...
   
per agent
per month

Professional, plus...

  • Customised agent roles
  • Multibrand support
  • Multiple Ticket FormsCreate multiple support request forms that show a unique set of ticket fields–ensuring your'e gathering the right info from the customer for every support request.
  • Satisfaction Prediction
  • Skills-Based Routing
  • Launch Success Programme

Elite

from...
   
per agent
per month

Enterprise, plus...

  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data centre location
All Support plans come with the Lite versions of Chat, Talk, Guide and Explore

* Your free trial starts on Professional.
Prices shown are billed annually. For prices billed month to month, click here.

See full comparison

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live chat software

Chat with customers in real time

Lite

from...
   

 

  • 1 concurrent chat
  • Chat rating
  • 14-day chat history

Team

from...
   
per agent
per month

All Lite and...

  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customisation
  • Public apps**

Professional

from...
   
per agent
per month

All Team and...

  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking
  • Private apps** (requires Support)

Enterprise*

from...
   
per agent
per month

All Professional and...

  • Widget unbranding
  • Real-Time monitor
  • Roles and Permissions
  • Skills-Based Routing
  • Web SDK
  • 24/7 live chat support
Chat Lite is included in all Support plans

* Your free Chat trial starts on Enterprise.
**Public and Private apps require a Zendesk Support account.
Prices shown are billed annually. For prices billed month to month, click here.

See full comparison

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Knowledge base and self-service

A smart knowledge base for better self-service and empowered agents

Lite

   
Included with Zendesk Support

 

  • Knowledge base
  • Support request form
  • Google Analytics reporting
  • Search, preview, and insert articles with the Knowledge Capture app

Professional*

   
per agent
per month

Lite, plus

  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance Dashboards
  • Flag and create articles with the Knowledge Capture app and leverage AI-powered recommendations

Enterprise

   
per agent
per month

Professional, plus

  • Team Publishing: Article life cycle management and update assignments
  • Content Cues* to identify knowledge gaps**
  • Multiple help centres
  • Multiple theme templates
  • Integrated knowledge capture workflow
  • Advanced editing and publishing permissions

Answer Bot

Optional
from...
   
per month

Add Answer Bot to Guide Professional…

Guide Lite is included in all Support plans

* Your free trial starts on Guide Professional.
Feature availability may depend on Support plan.
*Content Cues is currently available through an Early Access Programme.Prices shown are billed annually. For prices billed month to month, click here.

See full comparison

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Call centre software built into Support

Provide more personal, productive phone support

Lite

from...
   
per agent
per month
pay for usage only

 

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voice mail transcription

Team

now with Text
from...
   
per agent
per month
usage sold separately

Lite, plus...

  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional*

now with Text
from...
   
per agent
per month
usage sold separately

Team, plus...

  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise

now with Text
from...
   
per agent
per month
usage sold separately

Professional, plus...

  • Monthly diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand
  • Launch Success Programme
  • Required for accounts with 100+ agents on Talk

Partner Edition

from...
   
per agent
per month**






Access to telephony integrations and CTI toolkit for:

Talk Lite is included in all Support plans

* Your free Talk trial starts on Professional.
Prices shown are billed annually.Usage (phone numbers, minutes and optional recording and transcription) not included.**Price of Zendesk Talk Partner Edition does not include cost of telephony partner solution. A paid Partner Edition agent is required for every agent taking calls within Zendesk Support.
For usage prices please click here.

See full comparison

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Solve customer issues proactively

How many users will you message each month?

monthly messaged users If you message them... they will come. Push through the growing pains, young grasshopper. *Fist pumps* More power to you, message master. Contact us for a quote.
/mo*

/mo*

Sending a lot of messages? Contact us for an estimate.

Frequently asked questions, answered.

  • TRIAL

  • How does the free trial work?

    When you sign up for your trial of Support, you'll have access to all Professional features. When you sign up for a trial of The Suite you'll have access to all the professional features for Support, Guide and Talk. For Chat, you’ll also see the Enterprise features. If you want to trial a specific plan, just contact us. At any point during the trial, you can choose a plan and pay by credit card from within your account.

  • Can I trial Support, Chat, Guide and Talk together?

    Yes. You can start up Guide, Chat and Talk trials individually from your new Support trial or go here to start a trial of The Suite, which includes all four products.

  • What happens after the trial ends?

    At the end of your trial of Support or The Suite, your data and set-up remain intact. You can log in and select a plan to purchase.

  • Can I trial Connect?

    Yes. You will get a free 14-day trial of Connect just by creating a new account.

  • PURCHASE

  • How can I buy your software?

    Just sign up for a trial, and within your trial account you can purchase today. You can pay by credit card online, or our top level plans include an invoicing option. You can also Contact us if you need help in purchasing from our sales team.

  • How long are your contracts? Can I change plans?

    Plans are month-to-month or annual. You can start/stop or make changes to your plan at any time (but note that refunds are not given for cancellation or downgrades). Contact us for details.

  • Can I buy features à la carte? Are there any add-on fees?

    With Add-ons for our support product, you can pick and choose additional features you need in addition to your core plan. Contact us if you would like to purchase an Add-on.

  • Is there a bundled price for Support, Chat, Guide and Talk?

    Yes, The Suite includes all four products for all your agents starting at £89 per agent per month. Learn more about The Suite here. Each seat applies to the same agent across all The Suite products.

  • If I buy The Suite, can I add on Support or Chat-only agents later on?

    It is not possible to mix-and-match Support-only or Chat-only agents with The Suite. You can expand with The Suite agents only, which includes seats for Support, Guide, Chat and Talk.

  • What discounts are available?

    We offer a discounted price for subscriptions billed annually. The prices shown on this page reflect this annual discount. The Suite also includes a significant bundled discount compared to purchasing Support, Guide, Chat and Talk individually.

  • Do you charge per agent using Connect?

    No. You can add as many team members as you wish to one account for no additional cost.

  • GENERAL

  • What's an agent?

    An agent is what we call anyone who logs into a Zendesk product. Each rep, administrator or manager needs their own agent licence. Add as many agents as you want on any plan.

  • What is a “messaged user”?

    Connect charges based on the number of users you message each month. If you do not message a user, you do not pay anything for that user. We count each messaged user once, no matter how many messages you send to that person.

  • Do Zendesk products integrate with other applications and systems?

    Yes. We have hundreds of pre-built apps and integrations available in our Apps Marketplace. Or you can build almost anything you want on top of the Zendesk platform via our APIs.

  • Will my data be private and safe?

    Yes, we combine enterprise-class security features with comprehensive audits of our applications, systems and networks to ensure customer and business data are always protected. Take a look at the security measures we take to protect your business and your customers.

More questions?

Our Help Centre is open 24/7
or
Reach out to our global support team. We're here to help.

Did you know...

Zendesk donates $1/month of every paid subscription to our community organisations.

Learn more

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