A plan for every price

Zendesk works for businesses of all sizes and shapes. Starting at just   an agent.

Support

Track, prioritise, and solve customer support tickets
  • Web, mobile, email and social media support
  • Customer Context
  • Business rules
  • Apps and integrations
  • Dashboards and reporting
See all features and pricing

The Suite

Frictionless omnichannel support across any channel
  • Everything in Support, and
  • Live chat and messaging
  • Voice and text
  • Knowledge base and self-service
  • Dashboards and reporting, for every channel
See all features and pricing

Build your own

A personalised approach for enterprise customers
  • Everything in The Suite, and
  • Sunshine CRM platform
  • Advanced security and compliance
  • Change management
  • Implementation services and training
  • Dedicated technical support

Other products

Zendesk Support plan required for Zendesk Guide, Zendesk Talk, Zendesk Explore and Zendesk Gather.

Guide

Deliver smarter self-service answers to customers and agents

Chat

Engage customers in real-time over live chat and messaging

Talk

Provide more personal and productive phone support

Sell

Sales force automation software to enhance productivity, processes and pipeline visibility for sales teams

Explore

Measure and improve the entire customer experience

Gather

A community forum for customers to connect and collaborate

Connect

Solve customer issues proactively
Frequently asked questions, answered.

TRIAL

How does the free trial work?

When you sign up for your trial of Support, you'll have access to all Professional features. When you sign up for a trial of The Suite you'll have access to all the professional features for Support, Guide and Talk. For Chat, you’ll also see the Enterprise features. If you want to trial a specific plan, just contact us. At any point during the trial, you can choose a plan and pay by credit card from within your account.

Can I trial Support, Guide, Chat and Talk together?

Yes. You can start up Guide, Chat and Talk trials individually from your new Support trial or go here to start a trial of The Suite, which includes all four products.

Can I trial Explore with The Zendesk Suite?

Yes. You can start an Explore trial any time during your trial of The Suite.

What happens after the trial ends?

At the end of your trial of Support or The Suite, your data and set-up remain intact. You can log in and select a plan to purchase.

PURCHASE

How can I buy your software?

Just sign up for a trial, and within your trial account you can purchase today. You can pay by credit card online, or our top level plans include an invoicing option. You can also Contact us if you need help in purchasing from our sales team.

How long are your contracts? Can I change plans?

Plans are month-to-month or annual. You can start/stop or make changes to your plan at any time (but note that refunds are not given for cancellation or downgrades). Contact us for details.

Can I buy features à la carte? Are there any add-on fees?

With Add-ons for our support product, you can pick and choose additional features you need in addition to your core plan. Contact us if you would like to purchase an Add-on.

Is there a bundled price for Support, Guide, Chat and Talk?

Yes, The Suite includes all four products for all your agents, starting at $89 per agent, per month. Learn more about The Suite here. Each seat applies to the same agent across all of The Suite products.

If I buy The Suite, can I add on Support or Chat-only agents later on?

It is not possible to mix-and-match Support-only or Chat-only agents with The Suite. You can expand with The Suite agents only, which includes seats for Support, Guide, Chat and Talk.

What discounts are available?

We offer a discounted price for subscriptions billed annually. The prices shown on this page reflect this annual discount. The Suite also includes a significant bundled discount compared to purchasing Support, Guide, Chat and Talk individually.

GENERAL

What's an agent?

An agent is what we call anyone who logs into a Zendesk product. Each rep, administrator or manager needs their own agent licence. Add as many agents as you want on any plan.

Do Zendesk products integrate with other applications and systems?

Yes. We have hundreds of pre-built apps and integrations available in our Apps Marketplace. Or you can build almost anything you want on top of the Zendesk platform via our APIs.

Will my data be private and safe?

Yes, we combine enterprise-class security features with comprehensive audits of our applications, systems and networks to ensure customer and business data are always protected. Take a look at the security measures we take to protect your business and your customers.

Sell

Does Zendesk offer sales force automation software (SFA)?

Yes, in September 2018 Zendesk acquired Sell (formerly Base) to enhance productivity, processes and pipeline visibility for sales teams. Sell is the most tightly integrated SFA product available for The Zendesk Suite.

How do Sell and Support work together?

Support and Sell are integrated, allowing sales reps to view ticket information next to their sales opportunities. Support agents can see sales activity on their customer interaction history in Support. They can also see information about deals currently in the pipeline in a brand-new Sell app for Support, and even notify sales if a support conversation turns into an interesting sales opportunity.

Can I trial Sell?

Yes, you can get a 14-day trial by creating a new Sell account.