Zendesk for media and entertainment
Let customers take centre stage
Your customer service should live up to your content. With more and more choices for media and entertainment, delivering fast and personal customer experiences is more important than ever. Zendesk helps brands big and small, all across the globe, to deliver the best customer experiences.
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The Zendesk for media & entertainment approach
Make every customer a VIP
Your customers should all feel like VIPs—but when all of their data is spread throughout multiple systems, supporting your communities and keeping them engaged is tough. With Zendesk, you can integrate all your data into one central place. And with APIs and an extensive Apps Marketplace, it’s easier than ever to keep track of product usage, user preferences, billing history and account size—so you can identify and segment your audiences to deliver completely personalised support.
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Tune in on any channel
With Zendesk, you can provide help on any channel round the clock. Branded help centres blend in with your unique IP to address commonly asked questions; chat provides immediate in-app support; and Connect offers personalised recommendations and proactive notifications—such as when a concert is cancelled. It’s support at their fingertips, which means they can get back to the task at hand.
Check out the Zendesk Support Suite
Let agents take the lead
No matter what your agents' background, be sure they have the tools they need to get answers to questions faster and more efficiently. With a complete view of your customers in Zendesk, agents can offer personalised service to every customer. And with automations and a unified knowledge base, it’s easy to get simpler tasks completed without nearly as much effort—keeping your agents engaged and your customers happy.
Learn more about Zendesk Support and Zendesk Guide
Run the show
Measure customer interactions whatever the channel with Zendesk Explore. By gaining visibility into all your operations—production, content distribution or retailing—you can track the customer trends and data that matter most.
Dig in with Zendesk Explore
As your business evolves, Zendesk evolves with you
Replace outdated content
Out with the old, in with the new
“Zendesk Support is an actual alternative to legacy products, differentiated by its ability to get up and running quickly, drastically reducing implementation costs and timelines. Zendesk Support does what we need it to do today, and its vision ensures it’s a solid alternative for years ahead to help innovative decision-makers.”
Dustin Laun
Senior Advisor of Innovation & Technology at the US Federal Communications Commission
See how the FCC Reduced overall response time by at least 10 days with Zendesk
Increase client and agent satisfaction
More content, fewer problems
“Many times, our clients don’t have the level of detail about a product to narrow a search. So we were able to build out the videos and other learning collateral very easily through Zendesk Guide without any extra resources or money, and our clients can easily navigate to what they need.’
Stephanie Dorman
SVP of Client Services at Mediaocean
See how Mediaocean improved portal adoption by 305% in six weeks with Zendesk
Reduce waiting times and raise satisfaction
Know their next move
“Zendesk gets a wealth of ideas from customers, and often anticipates our needs before we’re even able to articulate or understand them.”
Shaun ‘BlueFire’ Randall
Product Manager - Support Engineering at Riot Games
Learn how Riot Games uses Zendesk to improve player satisfaction among 100+ million active monthly users
Gain visibility with omnichannel
See the whole picture
“We’re learning a lot more about our calls, our chats and our emails because now we’re able to have them all in one place. We’re able to tag tickets, understand reasons, and change things pretty easily. It’s a huge plus for us.”
Zach Kulas
Director of Global Support at 99designs
See how 99designs maintains an impressive 97% CSAT with Zendesk
Want to learn more about Zendesk for Media & Entertainment?
Mediaocean's ROI Case Study from the IDC
Research & Reports
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Changing the customer's cinema experience with MoviePass
Podcast
Listen to the podcast
Scaling Support with Discord
Webinar
Watch the Webinar
Keep video gamers happy
Blog post
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Streamlining Customer Service with In-App Support Solutions
Report
Read the Report
Mediaocean: Best-of-Breed Support with Zendesk
Webinar
Watch the Webinar
How self-service helps Reverb hit the right notes with customers
Blog post
Read the article
Keeping gamers in the game through customer service
Blog post
Read the article