Talk it out
Connect with customers on a call centre solution built right into the Zendesk ticketing system
Phone support software Start the conversation
A phone conversation is a powerful way to solve a problem—even in the age of email and social media. When customers get help over the phone, agents can resolve complex issues faster and deliver personalised support. Make those conversations happen easily and efficiently with Zendesk Talk.
Talk is cloud-based call centre software built right into the Zendesk Support ticketing system, allowing customer service teams to provide phone support from the same platform they use to manage all other channels. With full customer history, automatic ticket creation and call recording, agents can focus on conversations instead of workflow.
Text by Zendesk
Skip the small talk
For quick questions and easy updates, start texting with your customers. Text lets agents receive texts, automate alerts, and send proactive messages. Each conversation becomes a ticket — with built-in workflows, reporting and full customer history. Best of all, there’s no coding or additional software required. Learn more about SMS customer service software.
Keep in touch
Having the right tools is the key to keeping phone support running smoothly. Talk offers flexible IVR, group routing, and real-time queue monitoring to avoid bottlenecks. And with analytics that deliver insight into what’s happening, support teams can continue to provide flexible, powerful support as businesses grow and change. Learn more about IVR software.
“Zendesk Talk allows our team to deliver excellent customer experiences as our business continues to grow. Our agents have everything they need—customer history, order details and previous tickets—all in one place, for fast, personal support.”
– Taylor Stitch
Come as you are
Talk is a VoIP system, so set-up only takes a few minutes. There’s no need to hire additional technicians, retrain agents, or engage new vendors. The only thing a support team needs to get started is an internet connection, a headset, and ears that are ready to listen. Setting up a customer service phone system has never been easier.
Our commitment to privacy
At Zendesk, we are committed to meeting the highest standards of information security, data privacy and transparency.
We have closely analysed the requirements of the GDPR, and worked to develop functionality to allow customers to comply with the GDPR. We have resources to help you learn more about how to use this functionality to comply with the GDPR.