Zendesk Explore provides analytics for businesses to measure and improve the entire customer experience.
Let data lead the way
Building the best customer experience works better when it's driven by data. With Zendesk Explore, you get instant access to the customer analytics that matter—and the deeper understanding of your customers and business that comes with it.
Gain visibility into every interaction
Customer support can happen anywhere—on email, chat, phone or your social channels. It’s good to have a customer analytics tool that can keep up. Explore integrates data from every channel, so you can measure how customers interact with your brand without losing the thread.
Fine-tune your CX operations
“The visibility that Explore brings has helped us improve our support operations tremendously--we're now able to surface problem areas from our tickets, quickly fix routing rules, and identify training opportunities for our team.”
Explore, introduced by the experts
We hosted a Meet Explore webinar — and now it's available for you. Sit back, relax, and learn how to get the most out of your customer data.
Team & agent reporting
Improve agent productivity
“We love the analytics Explore gives us into agent performance. In one quick glance, we can easily identify who has low CSAT or one-touch ticket rates and identify areas of development for our team.”
Understand Your Customers
“We’ve been using the Zendesk data that comes out of Explore to identify the most critical reasons our customers are getting in contact with us. And with that, we are building a roadmap of potential improvements from both an operations and product perspective.”