Social impact

Working for good

Welcome to the Empathy Movement

Empathy is a design characteristic that goes into our products and our own customer support. It also influences how we respond to complex social issues—which can be tricky for any business.

At Zendesk, we remain open to experiences that broaden our viewpoints and help us see other perspectives. And we back causes and organisations which provide support and information to those most in need.

Our mission is to be good neighbours and give back to the communities we call home.

Zendesk commits six hours of volunteering per employee per year, at over 100 non-profits around the world through our #6HourPledge.

Zendesk gives a percentage of its annual revenues to the Zendesk Neighbour Foundation to help fund community programmes.

Be a good neighbour

We have offices all around the world, and our communities, employees and customers represent a diverse set of cultures, nationalities, religions, races, genders, belief systems and identities.

Being a good neighbour in all these locations is important to us. For us that means showing our neighbours that a business can be a trusted, helpful, and an engaged member of the community.

Our goal is to get it done

Improve the efficiency and impact of a global set of non-profits who provide neighbourhood services by donating Zendesk software and expertise.

Improve the lives of 100,000 people annually in our neighbourhoods through volunteering at local non-profits that focus on poverty alleviation.

United Nations sustainable goal alignment:

  • 1 - No Poverty
  • 11 - Sustainable Cities and Communities

Stand up for equality

At Zendesk, we believe in equality as a way of doing business. We are committed to helping all people get fair and equal representation. As a successful company, we are lucky to have the influence and resources to do this.

Our goal is to help shape the world around us, and take the lead in supporting our cultures and our society—in a responsible, respectful and impactful way.

Our goal is to get it done

Be the leader in promoting fair and equitable workplace practices - through transparent annual reporting, employee education and our diversity pledge.

Support minority and women entrepreneurs in the tech industry annually, through a partnership with the Zendesk for Start-ups programme.

Donate software and expertise to non-profits globally that help fight for human rights and equality for under-represented groups.

United Nations sustainable goal alignment:

  • 5 - Gender Equality
  • 10 - Reduced Inequalities

Democratise technology

Not everyone gets the same opportunities to join the knowledge economy, and the tools and technology to do so are often out of reach. We want to help change that.

We believe everyone deserves equal access and a chance to improve their lives. That’s why we are committed to helping democratise technology all over the world.

Our goal is to get it done

Help under-represented individuals access technology through a customer service training curriculum and free software for educational non-profits in developing countries.

Invest in job training programmes across our global communities that originate from under-represented groups.

United Nations sustainable goal alignment:

  • 8 - Decent Work and Economic Growth