Social impact at Zendesk
We believe in service
Social impact is ever evolving – as are the challenges facing our world – but here’s how we’re currently serving.
At Zendesk, we are driven by a simple intention: be helpful.
Our products make it simple for companies to be helpful to their customers. Social impact at Zendesk has a similar goal – to make sure that our company is helpful to individuals, to communities and to the planet. By harnessing our people, products and resources, we commit to being a force for good in the places where we live and work.
33% of employees volunteered 6+ hours in 2019
100+ employees on our global social-impact committees
22k hours of voluntary work in 2019
Serving with our people
In the wake of the COVID-19 pandemic, Zendesk employees pivoted from in-person to virtual volunteering, responding in real time to the needs of community partners around the world and giving more than 370 hours towards COVID-19-related aid.
Globally, employees mobilised to translate essential COVID-19 news into the languages spoken in their regions. Organising themselves via a new #volunteer-translate Slack channel, 127 employees in London, Manila, Montpellier, San Francisco, Dublin, Krakow and Madison translated critical information for non-profit organisations, healthcare facilities and housebound older people. The Zendesk team in Manila even helped the Philippines Department of Health disseminate pandemic guidelines throughout the entire country.
Sharing our products
By giving away Zendesk products – and providing skilled employees to help implement them – Tech for Good allows non-profit organisations to maximise their helpfulness. Using our software, community organisations are better able to track volunteers and donations, release emergency-response resources and give clients personalised help.
Tech for Good stories
Founded in 1933, the International Rescue Committee (IRC) helps refugees and displaced people rebuild their lives in more than 40 countries and 20 US cities. IRC has used Zendesk Sell since November 2019 to make it easier to check in each asylum seeker, ensuring that no one falls through the cracks. IRC has completed the intake process for 650 families and more than 800 children with Zendesk.
Stay in touch
Employees at Fluyt, a small communications consulting company in Bogota, Columbia, knew that their information-sharing skills could be essential to helping educate others about COVID-19. Using Zendesk Guide, the team created masuno.app – a content hub with more than 500 articles, ranging from mental-health resources to updated shelter-in-place protocols. More recently, Fluyt created a call centre for volunteers to connect patrons with resources for food, shelter and medicine.
Donating our money
St. Kilda Mums, a non-profit organisation in Melbourne, Australia that collects second-hand baby gear to donate to families in need, used a $45,000 donation from the Zendesk Neighbour Foundation to build a new warehouse that tripled the charity's impact.
Previously, St. Kilda Mums placed families on a waiting list for essential childcare items, given that it had limited office space for donations and volunteers. Now, St. Kilda Mums helps three times as many families – with room to spare.
How and where we donate
The Zendesk Neighbour Foundation provides financial and strategic support to organisations committed to neighbourhood renewal in the cities surrounding Zendesk’s 11 offices, across 10 countries worldwide.
$1.3m donated to local non-profit organisations since 2015