An online community fosters conversations between your customers and makes space for your brand.
A place to host customer conversations
Feedback is crucial to understanding customer needs, but the interactions a business has with its customers are only one part of the equation. Customers talk to each other about what works and what doesn’t—on social media, online review sites and feedback forums. Zendesk Guide fosters customer engagement and strengthens connections on a customised, branded platform.
Escalate posts to tickets
Unlike standalone community engagement software, Community is built right into Zendesk Guide. When responding to a customer email in Zendesk Support, agents can view the customer profile and have complete visibility into their community activity. Agents can also transition a Community post to a ticket in Zendesk Support to continue the conversation.
“We really like the way Zendesk powers our community support forums; it’s great to see peer-to-peer support taking place. We also encourage users to suggest improvements to the service, which provides us with invaluable customer insight.”
Huu Anh Chu
Head of Customer Experience at JustGiving
Help your customers help themselves by creating a knowledge baseLearn more >
Provide a dedicated portal for customers to log in and manage their support requestsLearn more >
Follow these steps to get up and running with your community.Learn more >
KNOWLEDGE BASE VS. COMMUNITY
Identify the key differences to work out what’s best for you.Learn more >