Our knowledge is your power

Our team offers an effective combination of broad customer service expertise and deep product knowledge to help you deliver a differentiated customer experience. From a strategic implementation to always-on service, we make sure you get the best value out of Zendesk.

Time to shine

Take pride in your product knowledge. Whether you’re just getting started or are ready to certify, we have the resources to polish your skills.


Courses to help you tap into the full potential of the Zendesk family of products.

Get started

Prove that you have reached a Zendesk-verified level of expertise.

Get certified

Ways to learn


Instructor-led courses created to help you succeed in your role.

Training Days

Join our team of experts for a live, classroom-style event in a town near you.


Tailored to your unique needs to help your team adopt new tools.

Certify your skills

The Zendesk Support Administrator Certification shows that the successful candidate has the necessary knowledge and skills to implement, configure, and manage a Support Enterprise account.

Don’t worry — once you’re registered, we can give you a Support Enterprise 30 day trial to help you prepare for the exam.

Register Now

“The Zendesk Certification Exam provided a great opportunity to perform a self-diagnostic test, and identify the areas of the product where I should shift my focus to ensure that we are fully utilising features to optimise our support flows.”

— Jeremy Flanagan
Customer Operations Project Lead of Tools at Instacart

Free Resources

Extra credit to supplement your training.


Quick videos that cover common questions, such as how to create a view and build a trigger.


Explore specific topics in depth, ranging from triggers to workflows.

Fine Tuning

Join a discussion hosted by our Customer Success Team.

What's New

Stay up to speed on our latest and greatest innovations.

Join us for a live product demo

We'll walk you through the product family and answer any questions you have about Zendesk.

Schedule a Demo