Our people are your people
Our team offers an effective combination of broad customer service expertise and deep product knowledge to help you deliver a differentiated customer experience. From a strategic implementation to always-on service, we make sure you get the best value out of Zendesk.
Time to shine
Take pride in your product knowledge. Whether you’re just getting started or are ready to certify, we have the resources to polish your skills.
Training
Courses to help you tap into the full potential of the Zendesk family of products.
Get startedFor questions about Zendesk Training, take a look at our FAQ.
Ways to learn
Online
Learn from the comfort of your desk with on-demand and instructor-led courses
Training Days
Join our team of experts for a live, classroom-style event in a town near you.
Certify your skills
Seal the deal with a Zendesk Certification. You’ll get a badge of completion as a certified Support Administrator or App Developer for your LinkedIn, business cards or CV.
Learn more
“The Zendesk Certification Exam provided a great opportunity to perform a self-diagnostic test, and identify the areas of the product where I should shift my focus to ensure that we are fully utilising features to optimise our support flows.”
Customer Operations Project Lead of Tools at Instacart
Something for everyone
Regardless of your role, we offer training courses to help sharpen skills and grow careers
Admins
Learn the ins-and-outs of Zendesk so you can run your operations like a well-oiled machine.
Agents
Onboard new agents across channels quickly and efficiently through our online courses.