Our people are your people

Our team offers an effective combination of broad customer service expertise and deep product knowledge to help you deliver a differentiated customer experience. From a strategic implementation to always-on service, we make sure you get the best value out of Zendesk.

Time to shine

Take pride in your product knowledge. Whether you’re just getting started or are ready to certify, we have the resources to polish your skills.

Training

Courses to help you tap into the full potential of the Zendesk family of products.

Get started
Certification

Prove that you have reached a Zendesk-verified level of expertise.

Get certified

Ways to learn

Online

Learn from the comfort of your desk with on-demand and instructor-led courses

Training Days

Join our team of experts for a live, classroom-style event in a town near you.

Customised

Tailor the curriculum to your team's unique needs.

Certify your skills

Seal the deal with a Zendesk Certification. You’ll get a badge of completion as a certified Support Administrator or App Developer for your LinkedIn, business cards or CV.

Learn more

“The Zendesk Certification Exam provided a great opportunity to perform a self-diagnostic test, and identify the areas of the product where I should shift my focus to ensure that we are fully utilising features to optimise our support flows.”

— Jeremy Flanagan
Customer Operations Project Lead of Tools at Instacart

Something for everyone

Regardless of your role, we offer training courses to help sharpen skills and grow careers

Admins

Learn the ins-and-outs of Zendesk so you can run your operations like a well-oiled machine.

Agents

Onboard new agents across channels quickly and efficiently through our online courses.

Developers

Learn how to extend the platform using our APIs, apps and SDK.

Join us for a live product demo

We'll walk you through the product family and answer any questions you have about Zendesk.

Schedule a Demo