Our knowledge is your power
Our team offers an effective combination of broad customer service expertise and deep product knowledge to help you deliver a differentiated customer experience. From a strategic implementation to always-on service, we make sure you get the best value out of Zendesk.
Time to shine
Take pride in your product knowledge. Whether you’re just getting started or are ready to certify, we have the resources to polish your skills.
Training
Courses to help you tap into the full potential of the Zendesk family of products.
Get startedFor questions about Zendesk Training, take a look at our FAQ.
Ways to learn
Training Days
Join our team of experts for a live, classroom-style event in a town near you.
Certify your skills
The Zendesk Support Administrator Certification shows that the successful candidate has the necessary knowledge and skills to implement, configure, and manage a Support Enterprise account.
Don’t worry — once you’re registered, we can give you a Support Enterprise 30 day trial to help you prepare for the exam.
Register Now
“The Zendesk Certification Exam provided a great opportunity to perform a self-diagnostic test, and identify the areas of the product where I should shift my focus to ensure that we are fully utilising features to optimise our support flows.”
Customer Operations Project Lead of Tools at Instacart
Free Resources
Extra credit to supplement your training.
Videos
Quick videos that cover common questions, such as how to create a view and build a trigger.