Be ahead of the game

Zendesk Connect manages proactive customer communication across channels to deliver better customer experiences at scale
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Your support team has the inside scoop on what customers need, want, and expect. Zendesk Connect leverages that information in order to design the journey that’s right for each customer. It creates better communication across all channels—giving them less reason to ask for help, and more ways for you to offer it.

Messages at scale Know your audience

You have plenty of data about each customer journey — from the web, to product, to Zendesk Support. Use it to send messages at the right time and in the right channel. Then, experiment with different messages and measure their effects to provide the best experience.

Anticipate and prevent tickets Get one step ahead

Solve problems before they arise: send messages in real time via any channel based on what your customers are doing within your product. Using their customer journey data and Zendesk Support, you can decide to send an automated message or, if necessary, get an agent involved.

Grow and retain Take the next step

Keep your customers coming back for more. Continue to test which messages have a higher engagement rate, and then use those results to send offers that apply to a specific customer based on their Support history and product journey.

Choose your channel

Get in touch at the click of a button.


Create emails with Connect’s drag-and-drop email editor. Turn emails into two-way conversations via a ticket in Zendesk Support when customers reply.


Use the Zendesk Web Widget to display customised notifications in your desktop and mobile websites.

Mobile push

Send iOS and Android push notifications straight to your customers.


Hook up your existing SMS provider or use Zendesk Talk to send text messages. Talk customers can turn inbound customer SMS responses into two-way conversations managed like any other Support ticket.


Use Connect’s segmentation to trigger a workflow in another system.

Connect can send messages in any language, although at present the user interface is only available in English.

Our commitment to privacy

At Zendesk, we are committed to meeting the highest standards of information security, data privacy and transparency.

We have closely analysed the requirements of the GDPR, and worked to develop functionality to allow customers to comply with the GDPR. We have resources to help you learn more about how to use this functionality to comply with the GDPR.