Be ahead of the game
Zendesk Connect manages proactive customer communication across channels to deliver better customer experiences at scale
Your support team has the inside scoop on what customers need, want, and expect. Zendesk Connect leverages that information in order to design the journey that’s right for each customer. It creates better communication across all channels—giving them less reason to ask for help, and more ways for you to offer it.
Follow up at scale Put data to use
Improve your follow-up by using the entire Zendesk Support history for any user—including tickets, tags and satisfaction ratings—to personalise automated responses on the channel that works best. Then, experiment with different messages and measure their effects to provide the best possible solution for future Support issues.
Anticipate and prevent tickets Get one step ahead
Solve problems before they arise: send messages in real time via any channel based on what your customers are doing within your product. Using their customer journey data and Zendesk Support, you can decide to send an automated message or, if necessary, get an agent involved.
Grow and retain Take the next step
Keep your customers coming back for more. Continue to test which messages have a higher engagement rate, and then use those results to send offers that apply to a specific customer based on their Support history and product journey.
Choose your channel
Get in touch at the click of a button.
Create emails with Connect’s drag-and-drop email editor. Turn emails into two-way conversations via a ticket in Zendesk Support when customers reply.
Use the Zendesk Web Widget to display customised notifications in your desktop and mobile websites.
Send iOS and Android push notifications straight to your customers.
Plug in your existing SMS provider account to send text messages.
Use Connect’s segmentation to trigger a workflow in another system.