Make the right connection
Zendesk Connect helps you better understand your customers and their journeys to proactively support and engage them.
Understand Your Customers
Enjoy the view
Import customer data and combine it with customer interactions from all your Zendesk products—and beyond. An event-based timeline gives you a better understanding of that customer’s history: where they’ve been on your site, when they needed help, and why.
Segments and Filters
Find your slice
Create segments to engage customers more efficiently and effectively. Define custom audiences based on behaviours, actions, and attributes to reach out to customers in ways that actually mean something to them.
Send Targeted Campaigns
Use the right touch
Conversations work best when you catch people at the right moment. With Connect, you can design a campaign to fit the context. Trigger in-product messages based on segments, drop a line to VIPs, or send a one-off campaign to your whole list.
Find out what’s really going on
Keep track of campaign performance in real time—who’s seen it and who was interested enough to click through. Get high-level visibility with aggregated metrics, and granular insight with customer-level tracking.
"With Zendesk Connect, we're able to reach out to our expanding user base and proactively provide them with help before they need it. This helps in deflecting support requests and allows my team to focus on issues that require a human touch."
New things can be confusing, but that can be turned round with good communication. Keep new customers excited and coming back for more with tips and recommendations.
Well-informed customers are happier customers. Send them updates about new products, new styles, new features or just plain news.
Give a gentle nudge to customers with new offers related to their past interests.
Customer relationships are for ever—we hope. To increase your chances of a long-term relationship, keep them engaged with suggestions, best practices and interesting info.
Everyone appreciates an early warning. Proactively let customers know about service updates or on-going issues to prevent frustration.