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Knowledge Base Software

Knowledge Base Software

Create, organise, and share content easily with agents, selected customers or the public—and measure what performs best.

Frequent questions, answered quickly

Zendesk Guide offers a knowledge base that is simple to customise and use - as either an internal knowledge base, an IT knowledge base, an agent-only knowledge base or a customer facing FAQ resource. And because it’s always available, customers and agents can serve themselves with the right information at the right time.

Clean, confident content

Build out a web-based knowledge base without worrying too much about the details. Drafts save if you’re in the middle of a work in progress, and rich formatting ensures that articles are easy to read. If you’re building an internal knowledge base, content can quickly be restricted to certain groups.

Know how your knowledge base changes

Understand how your knowledge base content evolves over time. Get a list of events, so you can always be up to date with the latest changes, preserving the integrity of your content.

Speak the customer’s language

Zendesk makes knowledge management software that’s simple to use and accessible for everyone. And the freedom to translate your articles into over 40 different languages provides a localised experience that’s right for everyone.

Measure and improve

Know what users are looking for and whether they're finding the right answers with built-in reports. These insights expose gaps in the content and help identify areas where new knowledge base articles can be created.

“Investing in our knowledge base meant we saw a massive decline in the number of support requests coming in. Partners were getting what I consider to be the very best service—which is that they never had to log a ticket in the first place.”

Mike Cartwright

Chief of Partner Solutions at Expedia® Affiliate Network

More Resources

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    BUILD A COMMUNITY

    Foster conversations between customers and strengthen their connection with your brand.

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    CUSTOMER PORTAL

    Provide a dedicated portal for customers to log in and manage their support requests.

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    GETTING STARTED

    Follow these steps to get up and running with a knowledge base.

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    WHAT CUSTOMERS WANT

    91% of customers would use a knowledge base if it met their needs.

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Ready to give it a whirl? Start a free 30-day trial