Knowledge Base Software
Create, organise, and share content easily with agents, selected customers or the public—and measure what performs best.
Frequent questions, answered quickly
Zendesk Guide offers a knowledge base that is simple to customise and use - as either an internal knowledge base, an IT knowledge base, an agent-only knowledge base or a customer facing FAQ resource. And because it’s always available, customers and agents can serve themselves with the right information at the right time.
Measure and improve
Know what users are looking for and whether they're finding the right answers with built-in reports. These insights expose gaps in the content and help identify areas where new knowledge base articles can be created.
“Investing in our knowledge base meant we saw a massive decline in the number of support requests coming in. Partners were getting what I consider to be the very best service—which is that they never had to log a ticket in the first place.”
Chief of Partner Solutions at Expedia® Affiliate Network
BUILD A COMMUNITY
Foster conversations between customers and strengthen their connection with your brand.Learn more >
Provide a dedicated portal for customers to log in and manage their support requests.Learn more >
Follow these steps to get up and running with a knowledge base.Learn more >
WHAT CUSTOMERS WANT
91% of customers would use a knowledge base if it met their needs.Learn more >