Zendesk is now FedRAMP authorized. Learn more
Zendesk for government
Accelerate your COVID-19 government response
Government organizations rely on Zendesk to deliver the best possible citizen and employee experiences more efficiently, at any scale. Today, our FedRAMP authorized solution provides the tools for government agencies to manage COVID-19 responses, a newly remote workforce, as well as contact tracing.
Our easy-to-use, secure customer service and engagement products allow teams to centralize communication, streamline workflows and analyze trends, for greater efficiency and happier constituents.Schedule a Demo
The Zendesk for government approach
Communicate efficiently with citizens and employees
COVID-19 is creating an increase in inquiries, questions, coordination, and reporting for the government globally. As call centers, offices, and websites see an influx of calls and requests, government agents can use Zendesk to centralize all communication. Streamlining communication provides a faster turnaround for citizens who need to know the status of a process, or for those who are looking to have their questions answered.
Deliver custom experiences on the Zendesk platform
Ensure security and compliance with enterprise-grade standards
Zendesk’s FedRAMP-authorized cloud solution can be trusted to meet the stringent cybersecurity capabilities and processes required to handle federal data as well as citizen information. This means remote employees can work efficiently, as well as communicate and collaborate securely.
Implement a contact tracing solution in days, not weeks
Contact tracing can be a very lengthy process, but implementing a contact tracing solution doesn’t have to be. With Zendesk, organizations can implement a case management system in as quickly as 24 to 48 hours. Track and prevent the spread of COVID-19 with our secure and privacy-safe cloud-based platform that keeps track of all case-related communications in one centralized, user-friendly solution.
Check out The Zendesk Support Suite as a centralized solution
Say goodbye to complex reporting
Siloed data sources can make reporting to stakeholders complicated and cumbersome. With powerful analytics and reporting from Zendesk, teams can gain visibility into the volume of requests and turnaround time. Improving citizen experiences is an important way for civic leaders to help citizens feel more connected and trusting of their local government.
Learn more about Zendesk analytics and reporting
Remotely manage your staff with ease
While managing citizen expectations, government organizations also must manage the new reality of a dispersed workforce. Let us help you ensure your workforce feels supported and empowered. Our tools help teams and partners track and manage requests, capture and disseminate institutional knowledge, and stay productive and connected wherever they may be working from.
Learn more about Zendesk for internal teams
Learn more about how innovative government organisations use Zendesk
Overhaul outdated processes
The FCC replaced a 15-year-old consumer complaint system and 18 outdated complaint forms
“Zendesk Support lives up to its promise. It’s that simple. It does what we need it to do today, and its vision ensures it’s a solid alternative in years ahead to help innovative decision-makers.”
Learn how thesaved $2.8 million in deployment costs and $540,000 annually in maintenance costs with Zendesk
Improve citizen support
State of Tennessee boosted CSAT 35% with an omnichannel solution from Zendesk
“It just made sense to merge our customer channels together—that and the fact that we saved a quarter-million dollars in maintenance fees on an annual basis by doing so.”
Learn how theprovides a seamless experience to 6.6 million residents
Boost agent productivity