Zendesk for healthcare
Build healthier patient and employee experience
The healthcare system can be frustrating and overwhelming for both patients and healthcare employees. Patients expect fast, personal and convenient customer service. Employees want to deliver this, but a sea of unconnected data sources and communication channels make it difficult for teams to collaborate efficiently and deliver great experiences.
With Zendesk, healthcare organisations can deliver secure, streamlined and personalised customer service that creates great experiences for patients, members and employees whilst improving the bottom line. Our flexible solution can be deployed quickly and easily adapts as your needs evolve.
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Join these innovative healthcare organisations in delivering exceptional patient experience
The Zendesk for healthcare approach
See the whole picture
No more wasted time searching for information. With Zendesk, get a complete 360° view of each patient to deliver more personalised support and care. Integrate key information from EHRs, medical devices and appointment history so your team can spend less time gathering information and more time focusing on your patients.
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Always be on call
Your patients can be assured that you'll be there when they need you. With the Zendesk Support Suite, it's easy to be available across any channel – like phone, chat, email, text and mobile – so your patients can reach you whenever and wherever they need you. And with proactive support and reminders, you're always one step ahead of their needs.
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Work as one team
Quality care requires a team. And engaging with streamlined communication tools makes the job easier. Work seamlessly across distributed and specialised care teams and payer networks to give patients a better experience at every touchpoint of the patient journey.
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Do your regular check-ups
Understand what drives patient satisfaction and outcomes with powerful analytics to guide planning and decision making. Get started immediately with best practice dashboards to analyse the patient experience, or easily build customised charts and dashboards to measure what matters most for your organisation.
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Rest assured
Zendesk provides best-in-class security features to ensure patient trust. And with role-based permissions and a strong documentation system, your organisation will meet all applicable privacy and data protection laws – so patient care can remain the number goal.
Learn more about Zendesk Security and HIPAA Compliance
Learn more about how innovative healthcare organisations use Zendesk
Coming together
Better care starts with integration
"We're an organisation that never met a SaaS product we didn't like, but most aren't tied together. Zendesk allows us to integrate with our other systems to drive efficiency. It's one system that meets the needs of multiple groups."
Bill Dougherty
Vice President of IT and Security, Omada Health
Learn how Omada Health uses Zendesk for seamless patient support at scale
Modern procurement
Pay bills faster
"I was really drawn to the fact it could interface with our financial system. It provided a way to stop the team re-keying all the invoice information every time they had a problem invoice."
Graeme Carmichael
Financial Accountant, NHS Greater Glasgow and Clyde (NHSGGC)
Learn how the NHS uses Zendesk to streamline their procurement process.
Transforming patient and employee experience
Reinventing healthcare
"I have never had a need or a functionality desire that I didn’t find in Zendesk's documentation. It's just a matter of implementing it and designing it."
Ian Wolfley
Manager of Product and Technology Support, One Medical
