Zendesk for healthcare

Build healthier patient relationships

A person's health is always a serious issue, so prioritising the patient experience is critical. Patients expect fast, personal, convenient support—and providers face increasing pressure to deliver value-based care. But with a sea of data sources and communication channels, it's difficult for care teams to collaborate efficiently and deliver better outcomes.

For innovative healthcare organisations which want to deliver the best patient experiences, Zendesk provides secure, flexible and easy-to-use solutions for seamless patient-centric support. This allows providers to transform patient experiences for better outcomes and continuous improvement.

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The Zendesk for healthcare approach

Keep it personal

Leave siloed data sources in the past. With the Zendesk platform, create a complete view of your patients for more personalised support and care. Integrate key information from EHRs, medical devices and appointment history so your team can spend less time gathering information and more time focusing on patients.

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Always be on call

Virtual care is becoming increasingly popular for health providers who wish to retain and attract patients. With the Zendesk Support Suite, it's easy to be available across any channel—including phone, chat, email, text and mobile—so your patients can reach you whenever and wherever they need you. And with proactive support and reminders, you're always one step ahead of their needs.

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Work as one team

Quality care requires a team, and engaging with streamlined communication tools makes the job easier. Work seamlessly across distributed and specialised care teams and payer networks so patients get a better experience.

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Do your regular check-ups

Understand what drives patient satisfaction and outcomes, with powerful analytics to guide planning and decision making. Get started immediately with best-practice dashboards to analyse the patient experience, or easily build customised charts and dashboards to measure what matters most to your organisation.

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Rest assured

Zendesk provides best-in-class security features to ensure patient trust. And with role-based permissions and a strong documentation system, your organisation will meet all applicable privacy and data protection laws—so patient care can remain the number goal.