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Unlock the power of AI agents.

Powered by cutting-edge generative AI, Zendesk AI agents are equipped to resolve the majority of customer requests autonomously, reducing the burden on your agents and improving customer satisfaction. Zendesk AI supports customers around the clock with natural human language and a tone that matches your brand, eliminating the need for coding.

Connect your AI agents to internal or external systems with APIs to easily resolve even the most complex customer service queries. Finally, optimise their performance with robust reporting.

Agents can leverage pre-written responses or automatically expand, summarise and shift the tone of their messages, accelerating resolution times. They can also easily search their knowledge base for information with generative search.

Zendesk unifies your website and mobile chat conversations with your interactions across voice, email, Messenger, WhatsApp and more, equipping agents with context to personalise conversations. And, with AI-powered insights at their fingertips, agents will know what customers want and how they’re feeling before the conversation even starts.

The AI-powered Zendesk Agent Workspace transforms how your team handles customer interactions by consolidating all communication channels into a single, intuitive interface. This unified approach means Zendesk eliminates the need to switch between multiple platforms, resulting in faster response times across all channels. Additionally, advanced, AI-powered routing capabilities ensure incoming requests are directed to the most qualified agents based on their skill set, language, availability, and customer sentiment.

Personalise conversations with the Zendesk Agent Workspace.

Explore 1,800+ apps and integrations in the Zendesk Marketplace.

Zendesk live chat software becomes even more powerful with an extensive marketplace featuring over 1,800 apps and integrations, transforming your live chat operation into a comprehensive customer service powerhouse. These integrations seamlessly connect your chat platform with essential business systems: Commerce integrations like Shopifyand WooCommerce surface order details, shipping information, and purchase history right in chat conversations, and CRM integrations like Salesforce and HubSpot synchronise customer data and chat transcripts so your entire team has complete visibility into customer interactions.

Marketplace can also help your team connect internally for better customer support, thanks to communication tools like Slack and Microsoft Teams, or translation apps that help break down barriers for nonstop global support. And connecting to content management platforms like WordPress can also help your team optimise support with convenience and speed on your native site.

Zendesk Copilot revolutionises customer service by guiding agents and customers towards the most effective resolution path. Copilot automatically analyses incoming requests and suggests whether they're best handled through live chat, asynchronous messaging, or self-service options, optimising resource allocation and priming the interaction for high customer satisfaction.

Copilot does more than just manage channel transitions; it actively surfaces crucial insights to agents, giving them the full context of customer interactions and helping them understand underlying issues faster. It also provides enhanced writing tools that assist agents in crafting the best possible responses, ensuring clarity, conciseness, and empathy. Furthermore, Copilot goes beyond suggestions by proactively recommending next steps in a conversation and can even take action on an agent's behalf, automating routine tasks. This comprehensive support significantly speeds up conversations and ensures the highest quality of service for every customer interaction.

Drive faster resolutions with Zendesk Copilot.

Gain data-driven insights with Zendesk reporting and analytics.

Zendesk provides real-time insights into customer service performance, allowing you to act immediately. Our reporting tools can help track how to optimise AI agents with trusted metrics to ensure they always perform to your standards. AI reporting tools can even identify and surface topics to automate based on your customer data.

What’s more, AI-powered quality assurance and workforce management tools can send you insights that show exactly how your team performs. From schedule adherence to resolution times, you can use data-driven findings to stop service problems before they start.