Zendesk for Education
Show up for students and staff
Education is rapidly evolving and schools worldwide need to adapt to today’s digital climate. Providing students with the best education comes first, but budget cuts and rising expectations are a lot to balance at once. At Zendesk, we provide schools — big and small — with the right solution to support pupils, parents and teachers under any circumstance.
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Schools leading by example with Zendesk
The Zendesk for education approach
Keep an open line of communication
There isn’t a day where you aren’t flooded with questions. Remain in control of operations and keep pupils and parents at ease with open and clear communication. Provide your staff with a flexible support solution that’s easy to use and empowers them to resolve issues quickly. With Zendesk, you can interact and communicate with everyone on the support channels they prefer — email, chat, phone and even social messaging apps such as Facebook, Twitter, WhatsApp and more. We know how to keep up with the kids these days.
Provide personalised experiences on the Zendesk platform
Bring pupils answers with help centres
Make information accessible to everyone whenever they need it. With Zendesk, you can build a knowledge base of help centre articles to answer common questions. Organise content such as frequently asked questions, system setups and the latest announcements, all in one place. You can even lean on your staff to write articles about any given topic and distribute them through all your channels. This ensures that pupils, parents and teachers always have direct access to current information on your website or platform.
Learn more about our self-service knowledge base
Educate together, collaborate as one
Guarantee that your staff and teachers can collaborate and communicate without friction. With Zendesk, you get access to the tools, automations and workflows that keep conversations running smoothly — no matter who takes over the support request. And with our reporting capabilities, you can identify content trends, share customer feedback and find areas for improvement so you can boost staff productivity.
Get started the same day
One of the best things about Zendesk is that you can get started in less than 30 minutes without IT support. Our software does not require maintenance, hardware or extensive training. Your time is important, so we have made it easy for you to focus on what really matters — supporting pupils, parents and teachers.
Manage staff from anywhere, at any time
With Zendesk, you can support your students and teachers at the same time. Our support solution is built to empower the people who use it. You can easily manage requests, collect and distribute content, and stay productive and connected from anywhere. Most important, you can remain on top of student expectations, no matter what happens in the world.
Learn more about Zendesk for internal teams
See how innovative educators use Zendesk
Provide support and scale at once
Handle a massive influx of requests with ease
“We spent a year using a service [email] account to manage communications, but I quickly realised that this was not scalable. We needed something that would scale with our growth—and our growth was coming very quickly.”
Melissa Shuter
Director of Operations Support Services for the University of Louisville
See how the University of Louisville improved their service-level agreements by 15% with Zendesk
Less transactions, more conversations
Seize the benefits of omnichannel support
“Zendesk Support has been a huge success for us. The data we’re pulling from the system is fantastic, and we have more clarity on the requests we receive.”
Ray Barkley
Operations and Budget Manager at USC Annenberg School for Communication and Journalism
Check out how USC Annenberg provides seamless IT support to over 3,400 students
Get started without breaking the bank
Invest in your students and staff
“With Zendesk, we found a system that was easy to use and to customise. We also wanted a browser-based system with no software to install, so that we could access the solution from PCs or Macs.”
David Soliday
Instructional Technologist at Ohio Wesleyan University
