Zendesk for Telecommunications

Plug into the right networks

Customers have many different ways to access content and to connect with businesses. For telecom providers, it's not enough to have the fastest network, the newest devices or the most content—it's about providing the best customer experience. Zendesk empowers you to connect with your customers, deliver the information they want, and exceed their expectations.

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Telecom leaders transforming the customer experience with Zendesk

The Zendesk approach for Telecommunications

Connect on any channel

Keep up with your peers and take advantage of new services and markets. Each new offering—whether direct to consumer or targeted to business customers—must provide the best experience from the start. With Zendesk, customers can engage with your business on the channel they prefer. Start improving conversions and create the right experience in every offering.

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Extend your bandwidth

Data about your customers, the products they use, and the content they view exist in many parts of your business. With Zendesk Sunshine, you can put that data to use by pulling the right information into your agent's desktop, so they can deliver personalised support across any channel—with the right context about your customer.

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Build a strong connection

Customers want to have a conversation with their service provider whenever they need support. Engage with your customers just like they do with family and friends. With Sunshine Conversations, you can have an ongoing dialogue with your customers that enables them to explore content, try out new services, and manage their plans without having to navigate multiple sites and teams.

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Broadcast the right stuff

Harness the knowledge and expertise circulating in your business with a self-service solution. Create a help centre with content that helps customers get the answers they want. With Zendesk Guide and Answer Bot, you can scale your support, devote more time to complex issues, and empower customers to be their own support hero.

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Empower your people

When you work in Telecom, your processes need to work seamlessly together. Give your employees access to the right information and systems that make it easier to provide the best customer experience. With Zendesk, you can add new applications, ensure collaboration, and integrate workflows across your business so everyone is on the same page.