Zendesk for Telecommunications
Plug into the right networks
Customers have many different ways to access content and to connect with businesses. For telecom providers, it's not enough to have the fastest network, the newest devices or the most content—it's about providing the best customer experience. Zendesk empowers you to connect with your customers, deliver the information they want, and exceed their expectations.
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Telecom leaders transforming the customer experience with Zendesk
The Zendesk approach for Telecommunications
Connect on any channel
Keep up with your peers and take advantage of new services and markets. Each new offering—whether direct to consumer or targeted to business customers—must provide the best experience from the start. With Zendesk, customers can engage with your business on the channel they prefer. Start improving conversions and create the right experience in every offering.
Learn more about the Zendesk omnichannel solution
Extend your bandwidth
Data about your customers, the products they use, and the content they view exist in many parts of your business. With Zendesk Sunshine, you can put that data to use by pulling the right information into your agent's desktop, so they can deliver personalised support across any channel—with the right context about your customer.
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Build a strong connection
Customers want to have a conversation with their service provider whenever they need support. Engage with your customers just like they do with family and friends. With Sunshine Conversations, you can have an ongoing dialogue with your customers that enables them to explore content, try out new services, and manage their plans without having to navigate multiple sites and teams.
Learn more about Sunshine Conversations
Broadcast the right stuff
Harness the knowledge and expertise circulating in your business with a self-service solution. Create a help centre with content that helps customers get the answers they want. With Zendesk Guide and Answer Bot, you can scale your support, devote more time to complex issues, and empower customers to be their own support hero.
Learn more about Zendesk Guide and Answer Bot
Empower your people
When you work in Telecom, your processes need to work seamlessly together. Give your employees access to the right information and systems that make it easier to provide the best customer experience. With Zendesk, you can add new applications, ensure collaboration, and integrate workflows across your business so everyone is on the same page.
Learn more about Zendesk for internal teams
Learn how market leaders use Zendesk to stay ahead of customer expectations
Expand easily and quickly
Tap into new markets
“With Zendesk, we can set up new markets in a matter of weeks and months, instead of years,” said Yulga. “Everything we have is digital, from our customer touchpoints to our onboarding, and the way we engage with our customers and allow them to manage their subscriptions through our mobile app.”
Megan Yulga
Marketing Manager at Circles.Life
Find how Circles.Life is one of Asia's fastest-growing service providers
Make your support team a priority
Lighten their load
“Our employees love Zendesk Support because the automated replies give them confidence that their issues are being managed,” says Bedelis. “Our agents love it because it offers the perfect balance of simplicity and power.”
David Bedelis
Learning Technologies Specialist at Vodafone Hutchison Australia
Learn how Vodafone boosts the employee experience with Zendesk
Build loyalty and trust
Put your customer first
“There's a significant weight placed on how we handle support. We're empowered to think outside the box and take care of customers in ways that I can't imagine are typical. We really try and offer a service that's above and beyond.”
Jon Keane
Director of Customer Support at Republic Wireless
Learn how Republic Wireless uses Zendesk to exceed customer expectations
Make things simple for everyone
Create smooth workflows
“We've still got the DNA of a start-up, despite being relatively large. We appreciate that, with Zendesk, we don't have to invest a huge amount in our own infrastructure, which would be a limiting factor in our growth.”
Peter James
Head of IT and Operations at Amaysim
