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Zendesk vs Help Scout

Why Zendesk?

Last updated May 3, 2023

When analyzing your options for the best customer service platform, look no further than Zendesk. With over 100,000+ paying customers from across all industries and regions, from small to enterprise, our award winning platform offers you what you require to not only interact with your customers, but retain and grow the relationship.

The inside scoop on Zendesk vs Help Scout

So, what makes Zendesk the stand out choice? Here’s what matters most to our customers:

  • Powerful reporting and insights: With custom metrics, flexible data visualizations, and custom reports, Zendesk reporting enables you and your teams to make sense of the information that matters.

  • Scale: Whether you have 1 agent or 1000, there’s no need for you to switch solutions as you grow.

  • Innovation: At Zendesk we build software for innovators. It's flexible and easy to build on, and gives you the technology and freedom to try new ideas.

  • Partnership: Building great software for our customers is rewarding, but nothing is more important to us or our users than customer service. After all, how can Zendesk be the best solution on the market, without being a model of excellence through our own support and services model. We will be there for you when you need us.

Next steps

See for yourself why Zendesk is the customer support solution over Help Scout based on security, usability, knowledge base, customizability, reporting, and, of course, price. Start your free trial today.

We have more to say about this.

There’s plenty of information about customer support and ticketing software options. Read these resources to learn more about why users choose Zendesk vs Help Scout.

See which Zendesk plan works best for you.