A few reasons why companies choose Zendesk vs Desk.com
Named a market leader by Gartner, Zendesk gives organisations the flexibility to move quickly, focus on innovation, and scale their growth.
Why Zendesk is Different
See why John Lewis Partnership calls Zendesk
“A bit of magic that helps us operate at scale.”
Powerful reporting, tailored to your unique needs
With custom metrics, custom reports, and flexible data visualisations, Zendesk reporting enables teams to make sense of the information that matters to them.
Built to scale as your organisation grows
From one to one thousand agents, there’s no need to switch tools as you grow.
“The existing tool we were using was not able to scale. It was slowing us down, affecting the relationship with our merchants and agents were getting frustrated. We planned to roll out Zendesk in a month, and we ended up doing it in a day. It was shockingly easy.”
Chris Wilson,Innovation: Pour it on
At Zendesk we make software for innovators. It's flexible and easy to build on, and gives people the tools and freedom to try new ideas.
Partnership: we put a ring on it
At Zendesk, we help companies build better customer relationships. And we practise what we preach. With a world class Support & Success organisation, we will be there when you need us.
“Zendesk is a company that walks the talk... It's one of our closest partners... and has become our main tool in building relationships with our driver community.”
Dennis Wang, 160,000+ paying companies trust us with their customers
“Trust is the key to everything we do.”
Director of Customer Service
“Zendesk has been a powerful enabler as we’ve scaled globally. Beyond that, Zendesk has done an extraordinary job of engaging us in a real and active customer community.”
Vice President of Merchant Support