A few reasons why companies choose Zendesk vs Freshdesk

For the past two years, we’ve been named a market leader by Gartner, but we’re not here to brag about it. What we will brag about: our industry-defining product, robust reporting, and track record of innovation. Besides, our 95% CSAT score speaks for itself.

Gartner

Zendesk scores highest in business to consumer use case in Gartner’s December 2017 Critical Capabilities for the CRM Customer Engagement Center. See why with a demo or read the report.

Choose wisely

Nothing beats using the right tool for the right job. Here are some resources to help.

Five signs it’s time to switch from Freshdesk

Future-proof your growth, without the growing pains.

Read more

Omnichannel white paper

When it comes to channels, we don’t play favourites.

Read more

Vendor evaluation cheat sheet

Straightforward questions to help you choose the right partner.

Read more

What’s New Webinar

Always keep changing.

Watch now

What we offer

Zendesk is the leading customer support software solution. With a ticketing system, live chat, phone and a smart knowledge base all in one place—it’s simple to offer powerful support. And we make it easy to add additional channels and tools as your business grows.

What makes Zendesk different

One

Easier to use for you and your customers

Customer relationships are complicated, but the tools to manage them shouldn’t be. Zendesk Support is intuitive and built with agents in mind. And set-up takes days, not months, which means less training and happier teams.

Two

We're your success network

At Zendesk, we help companies build better customer relationships. And we practise what we preach. We have a Customer Experience team that includes Success, Service, and anything else you need to get the job done.

“Zendesk is a company that walks the talk. It's one of our closest partners…and has become our main tool in building relationships with our driver community.”
Dennis Wang, Co-Founder and CEO, Easy Taxi Read the story

Three

Better reporting and analytics

When the right data reaches the right team, customer experience turns from a cost centre into a core strategy for product, marketing, and support. With Zendesk, you can create customised reports and trend data for teams who are not actively providing support—bringing your whole business closer to your customers.

“We’ve been able to create very granular reports and dashboards. Zendesk was a system we could grow with—which was really important.”
Michael Robichaud, Manager of Support Products, Coursera Read the story

Four

Benchmarks and industry best practices

When it comes to metrics, one size doesn’t fit all. That’s why we created the Zendesk Benchmark, with actual customer service and support interactions from more than 50,000 participating organisations across 140 countries.

See where you stand

It’s simple—select your industry and see how you’re performing against your peers.

Five

Industry-leading apps marketplace

At Zendesk, we build for the long term. We invest in our integrations and keep building new ones.

Connect Zendesk to all your internal tools with our 700+ apps, including everything from productivity and time tracking to eCommerce and social media.

Take a look at our Apps Marketplace.

Search our 700+ apps

140,000+ paying companies trust us with their customers

Logo: Twilio
Logo: ModCloth
Logo: Rapha
Logo: Groupon

“Trust is the key to everything we do.”

Joe Harrow

Director of Customer Service

Logo: Republic Wireless
Logo: Shopify

“Zendesk has been a powerful enabler as we’ve scaled globally. Beyond that, Zendesk has done an extraordinary job of engaging us in a real and active customer community.”

Roy Sunstrum

Vice President of Merchant Support

Logo: OpenTable