Zendesk vs. Freshdesk
Make the right choice
Freshdesk is great for the basics. But if you’re a business that wants to grow, you need a solution that you can count on — both now and in the future. Zendesk is a robust, reliable and scalable solution that’s backed by experts, built to last and delivers the best return on investment.
Built to last
Zendesk delivers capabilities beyond basic ticketing and provides the complete CX solution brands need to provide a reliable, differentiated customer experience at scale.
As a trusted advisor in the market, we empower our customers with the expertise and best practice they need to continuously improve their CX.
Zendesk is built to handle whatever challenges your business faces and ultimately delivers greater efficiency, lowering the cost of support.
Built to last
Start with us and grow with us
Actionable data insights
One platform to rule them all
“Having all communication channels in a single unified platform means we no longer have to switch between platforms. [With Zendesk], we have more control over customer data — and, as a result, the customer experience.”
Kevin MiodekRead more
Increase in NPS
Resolution times go down, CSAT goes up
“The first day we started using Zendesk, our fastest agent, who normally resolves twice as many tickets as anyone else, said immediately that she was now even faster. Zendesk’s workflows and UI are designed for efficiency.”
Veronica HowesRead more
Tickets answered in <8 hrs
Why switch to Zendesk
Trust the leaders in service
We’ve got your back. From customer community mindshares and on-demand trainings to executive relationship programmes and localised support teams, Zendesk can lend a digital or in-person hand to keep things running smoothly.
Get the most power for your pound
You get what you pay for — which is why choosing a cheaper solution that can’t scale as you grow is a significant risk. Zendesk delivers efficiencies that will save you money down the line. From agent productivity and product insights to customer satisfaction and loyalty, investing in Zendesk provides a better lifetime value for businesses and customers alike.
Don’t just take our word for it
Hear from brands that made the switch
“The daily challenges related to using [Freshdesk’s] new UI made it very clear that we needed to prioritise exploring other platforms… [Freshdesk] apps didn’t really work as expected and the product team couldn’t get the support it needed to troubleshoot them.”
Katerina GrahamRead more
“We were having some difficulties with the Freshdesk call side. We had massive problems with call drops, mixed calls — calls would just mysteriously disappear, never actually reaching the agents. The Freshdesk voice product wasn’t good enough for us.”
Lauri HaavRead more
“When we were on Freshdesk, an agent would have eight, nine, ten different tabs open — DHL, Australia Post, Magento, all these different tabs.”
Paul WaddyRead more
“As we moved into the festive season, we really started getting a lot of volume and I saw issues with the stability of taking calls and chats [with Freshdesk]. Then I started seeing issues with the inaccurate reporting. It could have been devastating to our business.”
Lora KimballRead more
Set up your trial in two minutes and take Zendesk for a test drive.