Support is the most widely-used customer support platform designed for tracking, prioritizing, and solving customer tickets. With both sales and support teams on your organization's front line for providing personalized customer support, it's important to keep those teams on the same page. Support does this by providing a holistic view of your customers with deep integrations between Zendesk and leading CRM software. The same can't be said of Zoho, as their CRM integration usually doesn't include CRM software solutions you already use.
Included features of Support that put us above the rest:
- Flexible ticket management with automated workflow
- Omnichannel support that includes email, web, phone, chat, social media, and SMS
- Mobile support for iPhone, iPad, and Android apps
- Robust reporting and advanced analytics dashboard
- Customer facing web interface that you can easily brand