Have a chat, close a sale
According to Forrester, live chat can increase your website conversion rate by 29%.
Give customers spend confidence
Customers spend more money after you chat with them. After all, 83% of all online shoppers need support to make a purchase. Instead of leaving them to fend for themselves, step in to offer help and close the deal.
Rescue abandoned shopping carts
Customers are three times more likely to make a purchase when you reach out with a chat. With Zendesk Chat, you can send targeted messages to customers stuck on the checkout page to help complete their purchase.
Track conversions over chat
Conversion tracking lets you measure the positive impact of chat on sales—whether it’s making a purchase, or signing up for your product. With this data, you can optimise your website conversion funnel and reward high performing agents. Learn More.
Add a personal touch
In a physical store, a salesperson uses all the tools available to them to make a sale, including information about the customer, the types of products they are looking for, and their own sales experience. Live chat lets salespeople build customer loyalty by doing what they do best—online.
