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SPECIALIZED AI AGENTS

Put AI agents to work across your business

Turn customer support and employee interactions into business outcomes with Specialized Agents. As part of Zendesk’s Autonomous Service Workforce, they bring industry and custom agent expertise into the workflows your teams rely on to drive revenue and improve efficiency.

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A Zendesk voice AI agent verifies the customer, retrieves their order and sends email confirmation.

BUILT FOR YOUR BUSINESS

AI agents built for work that matters

Turn service into growth

Help shoppers find products, complete purchases, and resolve issues faster while protecting revenue.

Keep employees moving forward

Resolve everyday HR, IT, and workplace requests with accurate, personalized help that saves time and keeps work moving.

Automate what sets you apart

Start with ready-to-use industry or functional expertise, then tailor agents to your workflows, policies, and business rules.

CUSTOMER SERVICE AGENTS

Help every customer moment move business forward

Give your team AI specialists that understand your products, policies, and customer history, resolve complex requests across channels, and take action across the systems your service operation relies on.

Explore Customer Service Agents
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Employee service agents

Resolve employee requests end to end

Give your teams AI specialists that navigate HR, IT, and workplace policies, surface trusted knowledge, and automate complex, multi-step requests across the tools employees already use.

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SPECIALIZED AGENTS

AI agents built for work that matters

Infographic depicting workflow for process refund
After verification, the AI progresses the replacement and pickup.
Natural, empathetic conversation between the voice AI agent and the client

Industry Agents give your teams a head start with out-of-the-box expertise for the workflows, language, and customer moments that matter most in your industry.

Infographic depicting workflow for process refund

Explore specialized agents capabilities

Industry AI agentsPut specialized AI agents to work with the knowledge and workflows your industry needs.Ecommerce AI agentsUse specialized AI agents to support ecommerce workflows from product discovery through purchase.Custom AI agentsDesign AI agents around the unique policies, decisions, and processes that make your business different.

What customers say

Soda Stream

$437K

annual cost efficiency savings forecast

90%+

average CSAT

“Customizing our integration is a big money saver for us. And it allows us to invest more in [tech] development to improve the business.”

Leora Machlis

Director of Global Customer Care at SodaStream

Read customer story

The ROI of switching to Zendesk

Outgrown Intercom? See why growing support teams switch to Zendesk for greater control, less manual work, and a platform built to scale.

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Frequently asked questions

Specialized AI Agents are purpose-built AI agents that combine industry expertise, business context, policies, and connected systems to resolve specific customer needs and complete tasks—not just answer questions.

Additional resources

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