Bring Zendesk to every AI agent and app

Service now starts in AI agents, assistants, and channels. Zendesk Bridge gives those AI agents the specialized service AI, workflows, and context needed to turn requests into positive service outcomes for customers, employees, and service teams.

Use Zendesk Bridge if you are building or using external AI agents that need Zendesk data, workflows, actions, or governance outside the Zendesk UI.

Zendesk Bridge helps teams deliver better service outcomes with their AI of choice, automate complex work across multiple agents and systems, manage service from their preferred AI tools, and keep every agent interaction trusted and accountable.

Zendesk Bridge enables compatible AI agents and applications to connect with Zendesk’s service capabilities, including knowledge, workflows, and specialized AI agents. Businesses can extend customer and employee service into their existing AI experiences while maintaining control over access and actions.