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Chatbots

Chatbots give customers instant answers 24/7. Dive into the latest innovations and tools for building automated chats.

Chatbots

Latest stories

9 ways AI can help you communicate better with your customers

9 ways AI can help you communicate better with your customers

From 24/7 support and personalised offers to real-time insights and predictive analytics, AI holds the key to next-level customer service and world-beating CX.

Service desk chatbots

Service desk chatbots

Service desk chatbots can help both IT support and customer service teams. Learn how a service desk chatbot can improve your employee and customer experience.

Service desk
24/7 support

24/7 support

24/7 support means customers can get help and find answers to questions as soon as they come up—24/7 and in real-time.

Benefits of chatbots

Benefits of chatbots

Chatbots provide a multitude of benefits for companies and customers. See how AI-powered technology can take your customer experience to the next level.

Chatbot templates

Chatbot templates

Use these chatbot templates with AI-powered customer service software to provide fast, 24/7 customer support and improve agent productivity.

Tools and templates
Deep learning vs. machine learning

Deep learning vs. machine learning

Here’s the easiest takeaway for understanding the difference between deep learning and machine learning: all deep learning is machine learning, but not all machine learning is deep learning.

Customer experience
Creative bot names

Creative bot names

Sometimes a rose by any other name does not smell as sweet – particularly when it comes to your company's chatbot. Learn how to choose a creative and effective company bot name.

Chatbots vs. conversational AI

Chatbots vs. conversational AI

Chatbots and conversational AI are often used synonymously—but they shouldn’t be. Understand the differences before determining which technology is best for your customer service experience.