Apple Business Chat

Reach billions of users on any Apple device

Zendesk empowers businesses to provide more personal and timely support to customers via the Messages app.

Unlock the best customer experience on Apple Business Chat

Apple Business Chat makes it easier for customers to message you than to call, helping drive engagement at lower cost. With more self-service options and tools for delivering personalised experiences, you can unlock new revenue streams while bringing CX to the next level.

Meet your customers wherever they are

Use Zendesk to conveniently engage directly with customers on a more personal level in Messages.

Apple Business Chat Beta

Take conversations further

Deliver an interactive messaging experience with advanced messaging capabilities, such as pick lists, date and time pickers, and customised iMessage apps.

Reply in a flash with the Agent Workspace

Unlock Apple Business Chat with our messaging platform to bring conversations into the Zendesk Agent Workspace. Let agents use their existing workflows to efficiently manage conversations in real time.

Here’s the deal

Apple Business Chat is available with a Sunshine Conversations plan starting at $495 per month.

Get the conversation started