Chatbots

Artificial intelligence made easy

Support that’s always online

The good kind of know-it-all

Support customers with additional brain power. Meet Answer Bot. It works alongside your support team to help customers using artificial intelligence. This brainiac can answer common questions and identify when to bring in an agent.

  • Always on duty

    Whether agents are logged in or off, Answer Bot is always available to provide support.

  • A good teammate

    Answer Bot can handle low priority tickets. If an agent is needed, our bot transfers all customer context to the agent.

  • Easy to set up

    You can launch Answer Bot in minutes. Just a few clicks and it’s ready to go.

Instant answers on every channel

Present in many places

Be where customers are without spreading yourself too thin. You can put Answer Bot on various support channels, such as chat, messaging, email, Slack and more. This gives you an opportunity to support more customers, eliminate waiting times, and watch customer satisfaction soar.

Product screenshot - bot response - 'Do any of these items answer your questions?'

Seamless escalations to agents

An extra set of hands

Product screenshot - bot response
Reduce repetitive work

Protect agents' time and let Answer Bot collect customer information, including name, email, issue type and more.

Product screenshot - agent view
Fill in the gaps

Answer Bot can map and pre-populate important information from a customer into existing ticket fields.

Product screenshot - bot conversation handoff to agent
Give agents context

When it’s the agent’s time to shine, our bot shares the transcript of the conversation. Your team can jump right into troubleshooting without making customers repeat themselves.

Reduce repetitive work

Protect agents' time and let Answer Bot collect customer information, including name, email, issue type and more.

Fill in the gaps

Answer Bot can map and pre-populate important information from a customer into existing ticket fields.

Give agents context

When it’s the agent’s time to shine, our bot shares the transcript of the conversation. Your team can jump right into troubleshooting without making customers repeat themselves.

How it works

Build your bot conversations

The secret of setting up your bot is Flow Builder, which gives you the freedom to orchestrate the conversation between Answer Bot and customers. Once you build a flow, you can publish it in multiple languages. All this is possible in just a few clicks, without writing a single line of code.

Code screenshot - customised bot

Do it yourself

Make your own bot

All bots are welcome here. Build a bot from scratch, or connect any existing bot to Zendesk with our open and flexible platform.

Go to platform

Integrations galore

Partner with the best

Find the perfect pre-built chatbot for your business. Our partner integrations make it easy to connect a variety of chatbots to Zendesk.

Shop marketplace

“Answer Bot is part of our first line of defence for deflection.”

Tonni Buur

VP of Global Support for Trustpilot

10%
self-service resolution rate with Answer Bot