Scale up your workflow
Manage multiple agents and their unique skill sets with a customised support solution. Tools like advanced workflow capabilities, AI-powered automation, and self-service mean the right tickets get to the right agents—and that agents have all the knowledge they need to solve any problem.
Customise your support
A complicated workflow means less efficient agents, higher support costs and low customer satisfaction ratings. Give your customers the highest quality of support with customised workflows, business rules and a comprehensive knowledge base.
Knowledge at their fingertips
Your agents know the best ways to help a customer, but they are not always documented and readily available. The Knowledge Capture app turns that agent know-how into effective content for your knowledge base, which can then be used to solve tickets faster.