Best free live chat software
Why you should use live chat software on your site
Live chat software brings a valuable sense of personalization to the online shopping experience, allowing your sales and customer service teams to interact in real-time with your customers. Like a Facebook Messenger Chat, live chat software is embedded on your website so that agents or customers can ping one another in a pop-up chat window.
Companies like Zendesk Chat have pioneered the live chat experience, allowing the kind of efficient, personalized customer service that makes your brand feel responsive and human—and boosting conversion rates.
The inside scoop
What to look for in live chat
The best live chat options offer:
- A widget that can be embedded into your website
- An app version so your customers can message you on their mobile devices
- A record of your chat conversations with visitors
- Extensive webinars and documentation to help you make the most of the software
Whichever provider you choose, live chat allows you to get right to your customer without the hassle of email or open rates. Give Zendesk Chat's free version a try and see how quickly your conversion rates transform.Get proactive today
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