Automatic ticket creation
Every second spent on administrative tasks is another second a customer spends waiting for the next available agent. Zendesk Talk automatically creates tickets from phone calls so agents can speed back to helping customers.
Let's wrap it up
Agent wrap-up—the time spent logging info between customer calls—is an important metric for phone support. Taking too much time can mean longer wait times for customers, but rushing can lead to important details being missed. Automatic ticket creation gives agents a leg up by ensuring key information is captured, reducing the time agents spend logging notes.
Zendesk user profiles give phone support agents information about customers, such as open tickets, purchase history and more.
Optional automatic transcription makes it easy to sort through and respond to voicemails.