Automatic ticket creation

Automatic ticket creation

Let's wrap it up

Agent wrap-up—the time spent logging info between customer calls—is an important metric for phone support. Taking too much time can mean longer wait times for customers, but rushing can lead to important details being missed. Automatic ticket creation gives agents a leg up by ensuring key information is captured, reducing the time agents spend logging notes.

Answer in browser

Make or take calls directly from the Zendesk browser.

Automatic ticket creation

Personalised support

Zendesk user profiles give phone support agents information about customers, such as open tickets, purchase history and more.

Automatic transcription

Optional automatic transcription makes it easy to sort through and respond to voicemails.

More Resources

  • Phone support 101

    Five training tips for new agents

    Learn more >

    A free e-book to get started in minutes

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I'm ready for better phone support