Our people are your people
Our team offers an effective combination of broad customer service expertise and deep product knowledge to help you deliver a differentiated customer experience. From a strategic implementation to always-on service, we make sure you get the best value out of Zendesk.
Download the guide
We’re a support organisation within a support organisation, so we get it. As the “super-users” and original beta testers who use the software every day, we are empowered to get you the answers you need.
We are a team of experts working in a solution centre, doing everything we can to resolve your problems.
Priority Customer Service
Get help that meets your unique requirements.
Available on Enterprise and Elite Plans. View Plans
Top-of-queue phone number and email address.
30-min Global Reply Time SLO on Critical issues available in English only.
99.9% uptime SLA with service credits.
Get personalised support to help achieve your customer experience goals. Premier includes all Priority Customer Service features, plus:
Work directly with an expert who knows your customer experience stack.
Dedicated technical support for your developer team.
Proactive account monitoring to uncover trends and address issues before they escalate.