Our people are your people

Our team offers an effective combination of broad customer service expertise and deep product knowledge to help you deliver a differentiated customer experience. From a strategic implementation to always-on service, we make sure you get the best value out of Zendesk.

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The support behind Support

We’re a support organisation within a support organisation, so we get it. As the “super-users” and original beta testers who use the software every day, we are empowered to get you the answers you need.

Need help?

Access our Knowledge Base

We’re big on self-service. Chances are, we’ve seen your question before.

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Tap into our Community

We serve a large variety of customers, in a wide range of industries.

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Submit a request

We are here for you if you need help.

Talk to our team
Solving problems, not tickets

We are a team of experts working in a solution centre, doing everything we can to resolve your problems.

People-first service
Agent Satisfaction Score (ASAT)
Happy customers
Customer Satisfaction Score (CSAT)

Priority Customer Service

Get help that meets your unique requirements.
Available on Enterprise and Elite Plans. View Plans

Priority response in the queue

Top-of-queue phone number and email address.

24/7/365 Global support

30-min Global Reply Time SLO on Critical issues available in English only.

Uptime guarantee

99.9% uptime SLA with service credits.

Premier Support

Get personalised support to help achieve your customer experience goals. Premier includes all Priority Customer Service features, plus:

Personal support engineer

Work directly with an expert who knows your customer experience stack.

Developer support

Dedicated technical support for your developer team.

Monthly health checks

Proactive account monitoring to uncover trends and address issues before they escalate.


Zendesk on Zendesk

See how our team of super-users optimise their Support.

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Zendesk Tips

Learn tips and tricks from our team of experts.

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What’s new

Find out about our latest and greatest innovations.

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“I admire the philosophy of the Zendesk Customer Service team and their constant drive towards higher levels of service excellence. They are a vital partner that not only proactively improves our customer experience, but also helps ensure that we provide excellent service to our customers.”
— Emily Glass, Customer Experience Officer, Datto