Explore the Zendesk Suite
Deliver conversational experiences across any channel with a complete service solution that is easy to use and powerful at scale.See Zendesk Suite plans
Try the full Zendesk experience
See how your business could connect with more customers, in more places.Free Suite trial
Frequently asked questions, answered.
How can I buy your software?
After clicking on “Buy now”, you will create a Zendesk account and immediately be able to purchase your software. You can easily pay by credit card or PayPal. Customers who prefer to purchase through our sales representatives can opt to pay via invoice.
How long are your contracts? Can I upgrade or downgrade my subscription?
I need something more than just a ticketing system — what other options do you offer?
If you are looking for something more robust, our Zendesk Suite plans are the simplest way to get up and running with everything your team needs to deliver seamless support across channels at great value, starting from £39 per agent/month (billed annually).
Are there any add-ons?
To supplement your existing plan, additional usage and capacity-based add-ons can be purchased through our sales team. See plan details for more information.
How does the free trial work?
When you sign up for your trial, you’ll have access to all features on the Support Professional plan. If you wish to trial a specific plan, just contact us. At any point during the trial you can choose a plan and pay by credit card or PayPal from within your account.
What happens after the trial ends?
At the end of your trial, your data and set-up remain intact. You can log in and select a plan to purchase.
What's an agent?
An agent is what we call anyone who logs into Zendesk. Each rep, admin or manager needs their own agent licence. Add as many agents as you want on any plan.
What resources are available to ensure I'm getting the most out of Zendesk?
Customers on any Zendesk plan have access to online support, as well as the Zendesk Help Centre, on-demand training and Community. For additional fees, customers can access prescriptive guidance, customised training, hands-on configuration, 24/7 support and implementation services to ensure teams are set up for success.
Does Zendesk integrate with other applications and systems?
We have thousands of prebuilt apps and integrations available through the Zendesk Marketplace. You can also build almost anything you want on top of the Zendesk platform via our developer API.
How do you protect your customer data?
We combine enterprise-class security features with comprehensive audits of our applications, systems and networks to ensure customer and business data is always protected. Take a look at the security measures we take to protect your business and your customers.