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Plans and pricing

Basic plans

Best-in-class ticketing system for managing emails

Zendesk Suite plans

Starting at £45/month

Subscription term

Monthly
Save with annual
Number of agents

New: Add-on

Advanced AI

£40per agent/month

Advanced AI that instantly understands common customer issues, routes tickets, and gives your teams actionable insights and suggestions. It comes with AI-powered tools to optimise your service workflows, empower agents to solve issues faster, and easily scale your knowledge base.

Advanced AI is available at the Professional and higher plan levels.

New: Add-on

Zendesk Workforce Management

£23 per agent/month

For organisations managing teams in Zendesk, Workforce Management (WFM) is the ideal scheduling solution to meet AI-forecasted needs and to provide comprehensive historical and real-time reporting on team performance and capacity.

Available for all Zendesk plans.

New: Add-on

Zendesk Quality Assurance (formerly Klaus)

Starting at £22 per agent/month

Automatically analyse 100% of conversations across agents, BPOs, channels and languages. AI detects issues, knowledge gaps and coaching opportunities to improve service.

Available for all Zendesk plans.

New: Add-on

Advanced Data Privacy and Protection

£45per agent/month

Support your compliance and security policy obligations with an extra layer of protection and privacy above and beyond the trusted experience we deliver to every customer.

Select features are not yet available. All features will be available or EAP by the end of 2024. Contact sales for more information.

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Support Team

Support Professional

Support Enterprise

Annual Subscription Term (per agent per month)

£15

£45

£89

Monthly Subscription Term (per agent per month)

£20

£59

£115

Ticket sharing between multiple Zendesk accounts

Manual

Automated

Automated

Conversation routing

Based on agent status and capacity

Based on agent status, capacity and ticket priority

Based on agent status, capacity, ticket priority and agent skill

Service Level Agreement (SLA) management

Multiple ticket forms

Conditional ticket fields

Guided mode

* 24/7 support in English only. 8x5 customer's local business hours for designated languages.

Explore the Zendesk Suite

Deliver conversational experiences across any channel with a complete service solution that is easy to use and powerful at scale.

See Zendesk Suite plans

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See how your business could connect with more customers, in more places.

Free Suite trial

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