In a new report, Magic Quadrant for the CRM Customer Engagement Center 2017, Gartner notes that by 2019 “... over 85% of new packaged customer service and support software will be delivered on a cloud-based model, and Software as a service (SaaS) will emerge as an essential selection factor for CRM customer engagement centers.”
According to Gartner, Zendesk is once again in the report’s Leader quadrant—moving higher in ability to execute and further in completeness of vision—which they consider to be a reflection of the success of 101,800 customers.
The inside scoop
Relationships with small businesses can be complicated, but the tools to support them shouldn’t be. Zendesk's Customer Relationship Management (CRM) software is perceptive, built with customer support agents in mind.
Zendesk Support provides call centers with a help desk software solution they need to provide the very best in customer support. All this, along with a dynamic knowledge base to achieve maximum user productivity with minimum wasted effort.
Reaping the benefits
The benefits of of a strong Customer Service Database Software:
- Business Rules: Initiate process triggered by ticket changes or time-based conditions. Start with our built-in best practices and customize to fit any workflow, from simple to the most complex.
- Macros: Create and share macros to quickly respond with a standard response and set of actions to common requests
- On schedule: Maximize your team’s efforts with scheduled business hours, time tracking, and SLAs precisely measured integration ensures you don’t miss a beat
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