It’s a new dawn

Introducing Zendesk Sunshine, the open and flexible CRM platform. Sunshine is built on AWS and lets you seamlessly connect and understand all your customer data—wherever it lives. It’s fast, powerful, and gives you the freedom to build whatever you want.

Bring everything full circle

Sunshine is powered by data both inside and outside Zendesk, so you can build any kind of application for customers or business users.

Power your workspace with customer data

Build customised apps that give your agents the information they need in one place, in Zendesk Support. All with the flexibility of the standards-based coding languages and development frameworks you already know.

Build standalone apps

Combine Sunshine data with external data sources, and build powerful apps so everyone in your organisation can go beyond customer support.

Create personalised experiences at every step

Use insights from Sunshine data to build more personalised experiences in your products, across the entire customer journey.

Get a complete view of the customer experience

See what makes Sunshine so bright

Sunshine is made up of Profiles, Events and Custom Objects—giving you everything you need to get a complete view of the customer experience.


Build customer profiles with attributes from third-party applications to get a more complete picture of your customers.

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Capture every customer interaction—such as shopping basket, web or mobile activity—to get a dynamic view of the customer journey.

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Customised objects

Store and connect new data sources, like products and order history, for greater context about your customer.

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