It’s a new dawn

Introducing Zendesk Sunshine, the open and flexible CRM platform. Sunshine is built on AWS and lets you seamlessly connect and understand all your customer data—wherever it lives. It’s fast, powerful, and gives you the freedom to build whatever you want.

Bring everything full circle

Sunshine is powered by data both inside and outside Zendesk, so you can build any kind of application for customers or business users.

Power your workspace with customer data

Build customised apps that give your agents the information they need in one place, in Zendesk Support. All with the flexibility of the standards-based coding languages and development frameworks you already know.

Build standalone apps

Combine Sunshine data with external data sources, and build powerful apps so everyone in your organisation can go beyond customer support.

Deliver interactive messaging experiences

Go beyond texting with AI, bots and integrated apps for conversational business on any channel.

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Get a complete view of the customer experience

See what makes Sunshine so bright

Sunshine is made up of Profiles, Events, Customised Objects and Conversations—giving you everything you need to get a complete view of the customer experience.

Profiles

Build customer profiles with attributes from third-party applications to get a more complete picture of your customers.

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Events

Capture every customer interaction—such as shopping basket, web or mobile activity—to get a dynamic view of the customer journey.

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Customised objects

Store and connect new data sources, like products and order history, for greater context about your customer.

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CONVERSATIONS

Bring messages from every channel together into a single, unified view of the customer conversation.

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