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Google Gemini

An integration that connects Google Gemini AI to Zendesk's action builder, enabling automated text analysis and AI-powered workflows within support tickets.

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About this connector

This integration allows Zendesk admins to connect the action builder to Google Gemini, enabling AI capabilities in automated workflows. By incorporating Gemini as an external action, organizations can analyze sentiment, extract keywords, summarize content, and send custom prompts to process ticket information. The integration maintains "a seamless experience across multiple platforms" while improving collaboration through automation. All external actions are attributed to the connecting user.

Actions

The following actions are available

Analyze sentiment
Extract keywords
Summarize text
Send prompt

Example recipes

Ticket Categorization - Using Send prompt with template: "Analyze this ticket and categorize it into one of the following: Billing, Technical Issue, Feature Request, Bug Report, General Inquiry. Ticket: [description]"

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Connector details

Requirements

Zendesk plan: All Suites (Team, Growth, Professional, Enterprise, or Enterprise Plus) OR Support (Team, Professional, or Enterprise)API key for Google Gemini authentication

How to connect

In Admin Center, go to Apps and integrations > Actions > Action flowsCreate or edit an action flowUnder External actions, click Google GeminiClick ConnectAuthenticate using an API key

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