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Google Sheets

This integration connects Zendesk's Action Builder to Google Sheets, enabling admins to automate workflows that create spreadsheets and log data from Zendesk tickets into Google Sheets.

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About this connector

The Google Sheets integration allows Zendesk administrators to incorporate external actions into automated workflows through the Action Builder. By connecting to Google Sheets, teams can "integrate Zendesk with external systems in automated workflows, improving collaboration and maintaining a seamless experience across multiple platforms." This enables automatic data logging, trend tracking, impact analysis, and volume reporting by capturing ticket information and other Zendesk data directly into spreadsheets that can be shared with team members.

Actions

The following actions are available

  • Create spreadsheet

  • List spreadsheets

  • Create a new sheet

  • Append row

Example recipes

Logging New Zendesk Tickets in a Google Sheet - Automatically logs ticket details to a Google Sheet when new tickets are created, capturing ticket ID, subject, creation date, requester, organization, and assignee information.

Screens

Connector details

Requirements

All Suites: Growth, Professional, Enterprise, or Enterprise Plus
Support: Team, Professional, or Enterprise
Google Workspace or Gmail account

How to connect

In Admin Center, go to Apps and integrations > Actions > Action flows
Create or edit an action flow
Under External actions, click Google Sheets
Click Connect
Follow Google's authentication prompts

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