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incident.io

The incident.io connector enables Zendesk to integrate with incident.io's incident management platform through action builder, allowing teams to automate incident creation, updates, and retrieval directly from Zendesk workflows.

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About this connector

Incident.io is described as "an incident management platform that helps teams respond to and resolve incidents effectively." The connector allows admins to integrate Zendesk with incident.io in automated workflows, enabling them to "create, update, look up, and search incidents directly from action flows, improving collaboration and incident response." By connecting action builder to external systems like incident.io, organizations can maintain "a seamless experience across multiple platforms" while automating incident management processes.

Actions

The following actions are available

Create incident
Update incident
Lookup incident
Search incidents

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Connector details

Requirements

All Suites (Team, Growth, Professional, Enterprise, or Enterprise Plus)
Support: Team, Professional, or Enterprise
An incident.io account
An API token generated from incident.io

How to connect

Sign in to incident.io account and go to Settings > API tokens
Create a new API token with necessary permissions
In Zendesk Admin Center, go to Apps and integrations > Actions > Action flows
Under External actions, click incident.io
Click Connect and follow authentication prompts

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