Skip to main content

New

Google Drive

The Google Drive integration allows Zendesk admins to connect action flows to Google Drive, enabling automated file and folder operations within workflows to improve cross-platform collaboration.

No Ratings

Leave a review

About this connector

By connecting action builder to Google Drive, administrators can integrate Zendesk with Google Drive in automated workflows. This integration enables seamless experiences across multiple platforms by allowing action flows to perform file management operations such as searching for files and folders, creating new folders, and creating files directly in Google Drive. All external actions are attributed to the connecting user's account, making it possible to automate document retrieval, storage, and organization as part of ticket handling and other Zendesk processes.

Actions

The following actions are available

  • Search file

  • Search folder

  • Create folder

  • Create file

Example recipes

Sales Lead Playbook Lookup - Automatically looks up sales playbooks in Google Drive when tickets are tagged as leads and emails the file link to Inside Sales team with ticket context.

Screens

Connector details

Requirements

All Suites (Team, Growth, Professional, Enterprise, or Enterprise Plus) OR Support (Team, Professional, or Enterprise)Google Workspace or Google Drive accountRequired OAuth scope: https://www.googleapis.com/auth/drive.file

How to connect

In Admin Center, go to Apps and integrations > Actions > Action flowsCreate or edit an action flowUnder External actions, click Google DriveClick ConnectFollow Google's authentication prompts

Leave a review

Share your experience with the rest of the Zendesk community

.zendesk.com

Connectors we’ve built

Airtable

New

by Zendesk

Connects Zendesk action flows to Airtable using personal access tokens, enabling automated management of Airtable records directly from Zendesk workflows.

Asana

New

by Zendesk

This connector allows Zendesk admins to integrate Asana's work management platform into automated workflows, enabling teams to create and manage tasks and projects directly from Zendesk action flows.

Calendly

New

by Zendesk

This integration allows Zendesk admins to connect Calendly to action flows for automating scheduling tasks such as creating invitations, generating single-use booking links, and retrieving event or user details.

Chargebee

New

by Zendesk

This integration connects Zendesk action flows to Chargebee for automating customer and subscription management tasks including creating, updating, and looking up customers and subscriptions.

Claude Anthropic

New

by Zendesk

This integration connects Zendesk action flows to Anthropic's Claude AI models, enabling automated tasks such as prompt responses, text summarization, sentiment analysis, and keyword extraction within support workflows.

Confluence

New

by Zendesk

The Confluence integration allows Zendesk admins to connect action flows to Confluence for automated workflows, enabling collaboration and seamless experience across platforms.

GitHub

New

by Zendesk

This integration connects Zendesk action flows to GitHub, enabling automation of tasks like creating, updating, and commenting on issues and pull requests within support workflows.

Gmail

New

by Zendesk

The Gmail integration allows Zendesk admins to send emails through Gmail accounts as part of automated action flows, enabling seamless collaboration across platforms.

Google Gemini

New

by Zendesk

An integration that connects Google Gemini AI to Zendesk's action builder, enabling automated text analysis and AI-powered workflows within support tickets.

Google Calendar

New

by Zendesk

This integration connects Zendesk's action builder to Google Calendar, enabling automated event management within workflows for creating, looking up, updating, and deleting calendar events.

Google Forms

New

by Zendesk

This integration connects Zendesk's action builder to Google Forms, enabling automated workflows for form lookups and survey response searches within support processes.

Google Sheets

New

by Zendesk

This integration connects Zendesk's Action Builder to Google Sheets, enabling admins to automate workflows that create spreadsheets and log data from Zendesk tickets into Google Sheets.

HubSpot

New

by Zendesk

This integration connects Zendesk action flows to HubSpot, enabling automated CRM tasks for managing contacts, companies, deals, tickets, and users through secure OAuth 2.0 authentication.

incident.io

New

by Zendesk

The incident.io connector enables Zendesk to integrate with incident.io's incident management platform through action builder, allowing teams to automate incident creation, updates, and retrieval directly from Zendesk workflows.

Jamf Pro

New

by Zendesk

The Jamf Pro connector enables automated IT asset management by syncing computer and mobile device data from Jamf Pro into Zendesk, maintaining accurate asset inventories and user assignments.

ClickUp

New

by Zendesk

The ClickUp connector enables seamless task and project management by syncing tasks, comments, and team data between ClickUp and Zendesk, streamlining support workflows and project tracking.