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Google Drive

The Google Drive integration allows Zendesk admins to connect action flows to Google Drive, enabling automated file and folder operations within workflows to improve cross-platform collaboration.

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About this connector

By connecting action builder to Google Drive, administrators can integrate Zendesk with Google Drive in automated workflows. This integration enables seamless experiences across multiple platforms by allowing action flows to perform file management operations such as searching for files and folders, creating new folders, and creating files directly in Google Drive. All external actions are attributed to the connecting user's account, making it possible to automate document retrieval, storage, and organization as part of ticket handling and other Zendesk processes.

Actions

The following actions are available

  • Search file

  • Search folder

  • Create folder

  • Create file

Example recipes

Sales Lead Playbook Lookup - Automatically looks up sales playbooks in Google Drive when tickets are tagged as leads and emails the file link to Inside Sales team with ticket context.

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Connector details

Requirements

All Suites (Team, Growth, Professional, Enterprise, or Enterprise Plus) OR Support (Team, Professional, or Enterprise)
Google Workspace or Google Drive account
Required OAuth scope: https://www.googleapis.com/auth/drive.file

How to connect

In Admin Center, go to Apps and integrations > Actions > Action flows
Create or edit an action flow
Under External actions, click Google Drive
Click Connect
Follow Google's authentication prompts

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