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Claude Anthropic

This integration connects Zendesk action flows to Anthropic's Claude AI models, enabling automated tasks such as prompt responses, text summarization, sentiment analysis, and keyword extraction within support workflows.

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About this connector

he Claude integration allows Zendesk admins to incorporate external AI capabilities into automated workflows through the action builder. By connecting to Claude's API, users can process support conversations and content with various AI-powered actions. The integration supports three different Claude models that can be selected based on task complexity and speed requirements. All actions are performed through external API calls and attributed to the user who established the connection. This enables teams to automate intelligent text processing tasks, analyze customer communications, and streamline support processes while maintaining a seamless experience across multiple platforms.

Available Models:- Claude Opus 4.6 - Most capable model for complex reasoning tasks- Claude Sonnet 4.6 - Balanced performance and speed for most use cases- Claude Haiku 4.5 - Fastest model for simple tasks and high-volume processing

Actions

The following actions are available

  • Send prompt

  • Summarize text

  • Analyze sentiment

  • Extract keywords

Example recipes

  • Customer support conversation summarization - Using the Summarize text action to generate summaries of support interactions
  • Customer emotion understanding - Using the Analyze sentiment action to evaluate how customers feel in their communications
  • Content keyword extraction - Using the Extract keywords action to identify important terms from text
  • Custom AI-powered workflows - Using the Send prompt action for flexible, custom automation scenarios

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Connector details

Requirements

  • All Suites: Team, Growth, Professional, Enterprise, or Enterprise Plus

  • Support: Team, Professional, or Enterprise

  • Anthropic API key with appropriate permissions

  • Access to Claude Console at console.anthropic.com

How to connect

  1. Create API Key in Claude Console at console.anthropic.com
  2. In Zendesk Admin Center, go to Apps and integrations → Actions → Action flows

  3. Create or edit an action flow

  4. Under External actions, click Claude
  5. Click Connect and enter your Anthropic API key

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