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Gmail

The Gmail integration allows Zendesk admins to send emails through Gmail accounts as part of automated action flows, enabling seamless collaboration across platforms.

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About this connector

By connecting action builder to Gmail, administrators can integrate Zendesk with Gmail in automated workflows. This external action integration enables automatic email sending based on Zendesk triggers and conditions. All external actions are attributed to the user who connected the system, making it possible to automate email communications while maintaining audit trails. The integration requires specific Gmail API scopes and works with both Google Workspace and personal Gmail accounts.

Actions

The following actions are available

Send email

Example recipes

Sending emails to Inside Sales team when a ticket is identified as a lead - Automatically notifies the Inside Sales team when agents tag tickets as sales leads, including ticket context, user contact information, and organization details.

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Connector details

Requirements

Zendesk plan: All Suites (Team, Growth, Professional, Enterprise, or Enterprise Plus) OR Support (Team, Professional, or Enterprise)Google Workspace or Gmail accountRequired OAuth scope: https://www.googleapis.com/auth/gmail.send

How to connect

In Admin Center, go to Apps and integrations > Actions > Action flowsCreate or edit an action flowUnder External actions, click GmailClick ConnectFollow Gmail's authentication prompts and log into Google account

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