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Jamf Pro

The Jamf Pro connector enables automated IT asset management by syncing computer and mobile device data from Jamf Pro into Zendesk, maintaining accurate asset inventories and user assignments.

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About this connector

EAP only

This integration connects Jamf Pro to Zendesk's action builder, allowing admins to "integrate Zendesk with external systems in automated workflows." It automates the synchronization of computer and mobile device inventories, including hardware details, purchasing information, location data, and user assignments. The connector provides pre-built templates for daily synchronization that create or update asset records automatically, improving workflow automation and asset tracking. It helps maintain accurate IT asset inventories within the support environment and enables remote device management capabilities.

Actions

The following actions are available

  • List computer inventories

  • List mobile devices

  • Lock device

  • Restart device

  • Erase device

Example recipes

Jamf for computers template - Scheduled daily sync that loops through paginated computer data and batch imports/updates asset recordsJamf for mobile devices template - Scheduled daily sync for mobile device inventory

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Connector details

Requirements

IT asset management must be turned onAll Suites: Growth, Professional, Enterprise, or Enterprise PlusSupport: Team, Professional, or EnterpriseMust create a Jamf Pro role with specific permissions (Assign users, Read accounts, Read/Update computers and mobile devices, Send remote commands)Must create API client and generate client secret in Jamf Pro

How to connect

Create API client and role in Jamf ProIn Zendesk Admin Center, go to IT assets > Assets > Overview OR Apps and integrations > Actions > Action flowsClick "Sync computer/mobile details from Jamf Pro" or connect via External actionsEnter Jamf Pro server URL, Client ID, and Client secretClick Allow connection

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