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Confluence

The Confluence integration allows Zendesk admins to connect action flows to Confluence for automated workflows, enabling collaboration and seamless experience across platforms.

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About this connector

By connecting action builder to Confluence, administrators can integrate Zendesk with Confluence in automated workflows. This integration enables external actions that can create, update, and comment on Confluence pages directly from Zendesk workflows. All external actions performed are attributed to the user who connected the system. The integration supports automated documentation, incident reporting, and team collaboration by allowing Zendesk ticket data to automatically flow into Confluence pages.

Actions

The following actions are available

Create page
Update page
Create footer comment
Search for a page

Example recipes

Escalate Zendesk tickets by creating incident reports in Confluence - Automatically creates incident reports in Confluence when a ticket is marked as an incident, providing immediate visibility for engineering, consistent documentation, and clean handoffs.

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Connector details

Requirements

All Suites: Growth, Professional, Enterprise, or Enterprise PlusSupport: Team, Professional, or EnterpriseAtlassian account for OAuth authentication

How to connect

In Admin Center, go to Apps and integrations > Actions > Action flowsCreate or edit an action flowUnder External actions, click ConfluenceClick ConnectFollow Atlassian's prompts to authenticate

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