Building the best customer experiences with Facebook and Zendesk Article

Building the best customer experiences with Facebook and Zendesk

Facebook selects Zendesk as its core CX partner to provide enhanced customer conversations across its messaging channels directly within Zendesk

Service

Report: CX Champions of North America Article

Report: CX Champions of North America

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how leaders in the United States and Canada are driving CX success.

Faster, better, stronger—how smart uses of tech make all the difference in CX Article

Faster, better, stronger—how smart uses of tech make all the difference in CX

Leading CX orgs are customer-centric to the hilt, using technology in smart ways to support agile processes.

Become a CX Champion—Best practices for you and your team Article

Become a CX Champion—Best practices for you and your team

ESG Research pinpoints where companies are elevating their CX game—and where they’re falling behind.

The impact of empowered support teams on small-business CX Article

The impact of empowered support teams on small-business CX

Learn how to set support agents up for success, giving them the tools to drive your business forward.

Sales

Why you need sales process mapping to solve big-picture problems Article

Why you need sales process mapping to solve big-picture problems

Sales process mapping gives you a macro view of your sales strategy, so you can address and fix issues. Here’s how to use process mapping for your sales team.

10 sales performance metrics you should track every week, month, and quarter Article

10 sales performance metrics you should track every week, month, and quarter

You’re probably already tracking sales performance metrics...but are you getting good use of your data? Learn what metrics to track, and when.

The step-by-step guide to building an effective sales strategy Article

The step-by-step guide to building an effective sales strategy

Your sales team needs a step-by-step plan to make sales and increase revenue. Here's how to create a sales strategy that works.

3 ways Zendesk Sell + ActiveCampaign benefits sales teams Article

3 ways Zendesk Sell + ActiveCampaign benefits sales teams

96% of sales reps struggle with some stage of the sales cycle. For the majority of…

Culture

Holiday 2020: 3 trends for retailers this season Article

Holiday 2020: 3 trends for retailers this season

The most wonderful time of the year will look a bit different in 2020. The holidays…

We can navigate the future of work by looking back at our legacy of change Article

We can navigate the future of work by looking back at our legacy of change

“The future of work is often presented as a binary choice: a hunger game between organic…

Why the business of voting is everyone’s business Article

Why the business of voting is everyone’s business

Not so long ago, the general consensus was that you didn’t bring your personal politics into…

3 organizations on fostering long-term customer relationships Article

3 organizations on fostering long-term customer relationships

Staying connected to customers has always been important, but maintaining a connection that’s exclusively digital is…

Guides, research, and more

Report: CX Champions of Asia Pacific Article

Report: CX Champions of Asia Pacific

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how CX Champions across the Asia Pacific region are driving CX success.

Report: CX Champions of Latin America Article

Report: CX Champions of Latin America

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the CX Champions of Latin America are driving CX success.

A Three-Step Approach to Jump-Starting CX Transformation in Government

A Three-Step Approach to Jump-Starting CX Transformation in Government

High-quality customer experience (CX) drives mission success, and the government sector is no exception. When government…

Latest stories Page 69

Collecting customer data without being creepy Article

Collecting customer data without being creepy

Technology evolves faster than social norms, so brands must be careful with the speed in which…

Ticketing and chat, a match made in customer heaven: introducing the upgraded Zendesk Zopim integration Article

Ticketing and chat, a match made in customer heaven: introducing the upgraded Zendesk Zopim integration

Introducing V2 of the Zendesk Zopim Integration. In this version, Zopim automatically creates a Zendesk ticket…

“Tell me your story”—communicating with remote employees Article

“Tell me your story”—communicating with remote employees

Communicating with remote employees takes special effort. Read on for a few tips from companies who…

Why every support team needs a data analyst Article

Why every support team needs a data analyst

Meet Sarah, Senior Data Analyst on Zendesk’s Global Customer Advocacy team, who shares how she made…

See the customer journey more clearly: Introducing the Pathfinder app Article

See the customer journey more clearly: Introducing the Pathfinder app

The Pathfinder app allows you to provide more personalized support. Advocates are given insight into which…

Community Tip: Set up Zendesk ticket threshold notifications for email and Slack Article

Community Tip: Set up Zendesk ticket threshold notifications for email and Slack

Notifications are incredibly helpful and can offer instant business insight, but everyone knows they quickly become…

What’s New in Your Zendesk: Pack in the Productivity Article

What’s New in Your Zendesk: Pack in the Productivity

In our Q1 2016 “What’s New In Your Zendesk” webinar, you’ll learn all about the Zendesk…

Let the machines do the learning: Introducing Satisfaction Prediction Article

Let the machines do the learning: Introducing Satisfaction Prediction

Support agents have a lot on their plate. Agents must respond to a wide variety of…

Won’t you be my neighbor? Gentrification and corporate social responsibility. Article

Won’t you be my neighbor? Gentrification and corporate social responsibility.

Companies change neighborhoods. Companies with good corporate social responsibility change them for good.

Predicting customer satisfaction helps prioritize interactions and prevent churn Article

Predicting customer satisfaction helps prioritize interactions and prevent churn

This report by Ovum, an independent research and advisory firm, features Zendesk’s new Satisfaction Prediction tool.…

5 times virtual digital assistants should take the lead with customers Article

5 times virtual digital assistants should take the lead with customers

Siri, Cortana, and other personal assistants have permeated our lives; every day we depend on them…

Finding what matters: How Tile zeroes in on the customer voice Article

Finding what matters: How Tile zeroes in on the customer voice

Wouldn’t it be great if we never left our keys in the back of an Uber…

Delivering high-impact phone support, featuring DonorsChoose Article

Delivering high-impact phone support, featuring DonorsChoose

Effective phone support can have a powerful impact, especially for non-profit and community organizations. Whether guiding…

10 new Zendesk integrations for a jumpstart on better customer service Article

10 new Zendesk integrations for a jumpstart on better customer service

We need leap years to keep our calendars in sync. In addition to a little extra…

So you want to build an app? Article

So you want to build an app?

Today in the Zendesk forums we’re hosting the next installment of our Fine Tuning series, a…

The do’s and dont’s of connecting on LinkedIn Article

The do’s and dont’s of connecting on LinkedIn

Social media has changed the way we network and apply for jobs. Connecting on LinkedIn the…

Community Tip: Include end-user browser information via Help Center Article

Community Tip: Include end-user browser information via Help Center

In this Zendesk Community Tip, we cover an easy method for sending over browser information when…

A quick guide to achieving customer satisfaction Article

A quick guide to achieving customer satisfaction

It's harder than ever to stand out from the competition. Here's how focusing on customer satisfaction can help.

5 reasons we fall in love with customer service Article

5 reasons we fall in love with customer service

Customers fall in love with your support for many reasons: fast service, humor, and even the…

A day in the life of a Zendesk advocate Article

A day in the life of a Zendesk advocate

As a designer, I am somewhat removed form our customers. Thankfully, the Zendesk support team let…