Building the best customer experiences with Facebook and Zendesk Article

Building the best customer experiences with Facebook and Zendesk

Facebook selects Zendesk as its core CX partner to provide enhanced customer conversations across its messaging channels directly within Zendesk

Service

Report: CX Champions of North America Article

Report: CX Champions of North America

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how leaders in the United States and Canada are driving CX success.

Faster, better, stronger—how smart uses of tech make all the difference in CX Article

Faster, better, stronger—how smart uses of tech make all the difference in CX

Leading CX orgs are customer-centric to the hilt, using technology in smart ways to support agile processes.

Become a CX Champion—Best practices for you and your team Article

Become a CX Champion—Best practices for you and your team

ESG Research pinpoints where companies are elevating their CX game—and where they’re falling behind.

The impact of empowered support teams on small-business CX Article

The impact of empowered support teams on small-business CX

Learn how to set support agents up for success, giving them the tools to drive your business forward.

Sales

Why you need sales process mapping to solve big-picture problems Article

Why you need sales process mapping to solve big-picture problems

Sales process mapping gives you a macro view of your sales strategy, so you can address and fix issues. Here’s how to use process mapping for your sales team.

10 sales performance metrics you should track every week, month, and quarter Article

10 sales performance metrics you should track every week, month, and quarter

You’re probably already tracking sales performance metrics...but are you getting good use of your data? Learn what metrics to track, and when.

The step-by-step guide to building an effective sales strategy Article

The step-by-step guide to building an effective sales strategy

Your sales team needs a step-by-step plan to make sales and increase revenue. Here's how to create a sales strategy that works.

3 ways Zendesk Sell + ActiveCampaign benefits sales teams Article

3 ways Zendesk Sell + ActiveCampaign benefits sales teams

96% of sales reps struggle with some stage of the sales cycle. For the majority of…

Culture

Holiday 2020: 3 trends for retailers this season Article

Holiday 2020: 3 trends for retailers this season

The most wonderful time of the year will look a bit different in 2020. The holidays…

We can navigate the future of work by looking back at our legacy of change Article

We can navigate the future of work by looking back at our legacy of change

“The future of work is often presented as a binary choice: a hunger game between organic…

Why the business of voting is everyone’s business Article

Why the business of voting is everyone’s business

Not so long ago, the general consensus was that you didn’t bring your personal politics into…

3 organizations on fostering long-term customer relationships Article

3 organizations on fostering long-term customer relationships

Staying connected to customers has always been important, but maintaining a connection that’s exclusively digital is…

Guides, research, and more

Report: CX Champions of Asia Pacific Article

Report: CX Champions of Asia Pacific

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how CX Champions across the Asia Pacific region are driving CX success.

Report: CX Champions of Latin America Article

Report: CX Champions of Latin America

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the CX Champions of Latin America are driving CX success.

A Three-Step Approach to Jump-Starting CX Transformation in Government

A Three-Step Approach to Jump-Starting CX Transformation in Government

High-quality customer experience (CX) drives mission success, and the government sector is no exception. When government…

Latest stories Page 68

Recruit, hire, and onboard customer service representatives Article

Recruit, hire, and onboard customer service representatives

This guide provides you with advice for recruiting, hiring, and onboarding reps who embody the traits that help build great customer relationships and deliver great customer service.

Play nicely in the ticket queue using the Play button or Guided mode Article

Play nicely in the ticket queue using the Play button or Guided mode

Optimizing ticket workflow is top of mind for any customer service manager and becomes especially important…

Cheers to a job well done: Why peer recognition matters Article

Cheers to a job well done: Why peer recognition matters

Meet Ramona—or Rami, as she’s more frequently known. Born in Germany, and raised in Galicia, Spain,…

Dare to choose empathy Article

Dare to choose empathy

Brands who dare to be empathetic and some of the most successful and inspiring. Don't have…

Be more persuasive by presenting like a creative Article

Be more persuasive by presenting like a creative

We can't all be like Don Draper from Mad Men. So Michael Griffith offers up persuasive…

Why your colleagues don’t get you Article

Why your colleagues don’t get you

First impressions matter. In fact, they matter a lot in how we communicate with people. Dr.…

6 steps for measuring self-service success Article

6 steps for measuring self-service success

When I started as the Technical Documentation Manager at RJMetrics, my main focus was to get…

Improv comedy can improve your career. Yes and…your relationships, too. Article

Improv comedy can improve your career. Yes and…your relationships, too.

Devoting time each week to ‘playing around’ may be one of the best ways to jumpstart…

It pays to be socially responsible: introducing Zendesk’s new startup initiative Article

It pays to be socially responsible: introducing Zendesk’s new startup initiative

What's better than a socially responsible startup? Lots of socially responsible startups. Zendesk has a new…

How retail employee satisfaction affects the bottom line Article

How retail employee satisfaction affects the bottom line

At this year’s National Retail Foundation (NRF), Eric Feinberg of ForeSee presented a session about one…

Increase proactive engagement with Mobile Chat Notifications Article

Increase proactive engagement with Mobile Chat Notifications

In 2015, for the first time ever, visits to retail websites via mobile devices overtook desktop…

6 Steps to Deploying Chat on Your Website Guide

6 Steps to Deploying Chat on Your Website

Live Chat is a faster and more personal way to engage with customers. But to make…

Love it or loathe it: a career change may be coming Article

Love it or loathe it: a career change may be coming

Many people find themselves in a career that does not meet their expectations. A simple "Loved…

Bright Ideas: Customer Stories Article

Bright Ideas: Customer Stories

On the surface, business seems like nothing more than a series of transactions. But underneath business…

Tip of the week: Use the 3 Rs to identify when and how to say “No” in customer service Article

Tip of the week: Use the 3 Rs to identify when and how to say “No” in customer service

In this Zendesk tip of the week, we cover times when "No" is the right answer…

Start your day with coffee, breakfast, and a great customer support newsletter Article

Start your day with coffee, breakfast, and a great customer support newsletter

A good curated newsletter delivers only the best, most useful information right to your inbox. Here…

Forrester’s Predictions 2016: The eCommerce Gap Widens Article

Forrester’s Predictions 2016: The eCommerce Gap Widens

As anyone who’s ever developed or marketed a website knows, the Internet can be both a…

Zendesk Deep Dive: Multibrand Article

Zendesk Deep Dive: Multibrand

Customer needs are unique and your support workflows need to be, too. Perhaps you’re managing multiple…

Entry level syndrome and the participation trophy generation Article

Entry level syndrome and the participation trophy generation

Entry level syndrome is just one symptom of a monumental shift in workplace culture. Millennials now…

The final four? Take your pick from 13 new Zendesk apps and integrations Article

The final four? Take your pick from 13 new Zendesk apps and integrations

If only there were an app to view your March Madness bracket right inside Zendesk…that would…