Article Building the best customer experiences with Facebook and Zendesk
Facebook selects Zendesk as its core CX partner to provide enhanced customer conversations across its messaging channels directly within Zendesk
Service
Article Report: CX Champions of North America
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how leaders in the United States and Canada are driving CX success.
Article Faster, better, stronger—how smart uses of tech make all the difference in CX
Leading CX orgs are customer-centric to the hilt, using technology in smart ways to support agile processes.
Article Become a CX Champion—Best practices for you and your team
ESG Research pinpoints where companies are elevating their CX game—and where they’re falling behind.
Article The impact of empowered support teams on small-business CX
Learn how to set support agents up for success, giving them the tools to drive your business forward.
Sales
Article Why you need sales process mapping to solve big-picture problems
Sales process mapping gives you a macro view of your sales strategy, so you can address and fix issues. Here’s how to use process mapping for your sales team.
Article 10 sales performance metrics you should track every week, month, and quarter
You’re probably already tracking sales performance metrics...but are you getting good use of your data? Learn what metrics to track, and when.
Article The step-by-step guide to building an effective sales strategy
Your sales team needs a step-by-step plan to make sales and increase revenue. Here's how to create a sales strategy that works.
Article 3 ways Zendesk Sell + ActiveCampaign benefits sales teams
96% of sales reps struggle with some stage of the sales cycle. For the majority of…
Culture
Article Holiday 2020: 3 trends for retailers this season
The most wonderful time of the year will look a bit different in 2020. The holidays…
Article We can navigate the future of work by looking back at our legacy of change
“The future of work is often presented as a binary choice: a hunger game between organic…
Article Why the business of voting is everyone’s business
Not so long ago, the general consensus was that you didn’t bring your personal politics into…
Article 3 organizations on fostering long-term customer relationships
Staying connected to customers has always been important, but maintaining a connection that’s exclusively digital is…
Guides, research, and more
Article Report: CX Champions of Asia Pacific
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how CX Champions across the Asia Pacific region are driving CX success.
Article Report: CX Champions of Latin America
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the CX Champions of Latin America are driving CX success.
A Three-Step Approach to Jump-Starting CX Transformation in Government
High-quality customer experience (CX) drives mission success, and the government sector is no exception. When government…
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Latest stories Page 68
Article Recruit, hire, and onboard customer service representatives
This guide provides you with advice for recruiting, hiring, and onboarding reps who embody the traits that help build great customer relationships and deliver great customer service.
Article Play nicely in the ticket queue using the Play button or Guided mode
Optimizing ticket workflow is top of mind for any customer service manager and becomes especially important…
Article Cheers to a job well done: Why peer recognition matters
Meet Ramona—or Rami, as she’s more frequently known. Born in Germany, and raised in Galicia, Spain,…
Article Dare to choose empathy
Brands who dare to be empathetic and some of the most successful and inspiring. Don't have…
Article Be more persuasive by presenting like a creative
We can't all be like Don Draper from Mad Men. So Michael Griffith offers up persuasive…
Article Why your colleagues don’t get you
First impressions matter. In fact, they matter a lot in how we communicate with people. Dr.…
Article 6 steps for measuring self-service success
When I started as the Technical Documentation Manager at RJMetrics, my main focus was to get…
Article Improv comedy can improve your career. Yes and…your relationships, too.
Devoting time each week to ‘playing around’ may be one of the best ways to jumpstart…
Article It pays to be socially responsible: introducing Zendesk’s new startup initiative
What's better than a socially responsible startup? Lots of socially responsible startups. Zendesk has a new…
Article How retail employee satisfaction affects the bottom line
At this year’s National Retail Foundation (NRF), Eric Feinberg of ForeSee presented a session about one…
Article Increase proactive engagement with Mobile Chat Notifications
In 2015, for the first time ever, visits to retail websites via mobile devices overtook desktop…
Guide 6 Steps to Deploying Chat on Your Website
Live Chat is a faster and more personal way to engage with customers. But to make…
Article Love it or loathe it: a career change may be coming
Many people find themselves in a career that does not meet their expectations. A simple "Loved…
Article Bright Ideas: Customer Stories
On the surface, business seems like nothing more than a series of transactions. But underneath business…
Article Tip of the week: Use the 3 Rs to identify when and how to say “No” in customer service
In this Zendesk tip of the week, we cover times when "No" is the right answer…
Article Start your day with coffee, breakfast, and a great customer support newsletter
A good curated newsletter delivers only the best, most useful information right to your inbox. Here…
Article Forrester’s Predictions 2016: The eCommerce Gap Widens
As anyone who’s ever developed or marketed a website knows, the Internet can be both a…
Article Zendesk Deep Dive: Multibrand
Customer needs are unique and your support workflows need to be, too. Perhaps you’re managing multiple…
Article Entry level syndrome and the participation trophy generation
Entry level syndrome is just one symptom of a monumental shift in workplace culture. Millennials now…
Article The final four? Take your pick from 13 new Zendesk apps and integrations
If only there were an app to view your March Madness bracket right inside Zendesk…that would…