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Zendesk vs Salesforce

Free yourself from complexity

Your business is moving faster than ever, and customer service is critical for success. Don’t get stuck by the complexity of Salesforce. Free yourself and keep up with the pace of customer needs with Zendesk. We offer a clear path to success and at a much lower total cost.

Simplicity over complexity

Zendesk works right out of the box and keeps you in sync with your business on an ongoing basis at scale.

Focused on CX leadership

Our expertise is your competitive edge. We’re here to help you with best practice, and to help you constantly improve your customer experience.

Open & flexible

Easily connect to the apps you already use. Don’t get forced into buying more than you need.

Speed at scale

Hit record time to value

According to Forrester, 90% of our customers deploy in eight weeks or less. Talk about a significant head start. Zendesk is also built for agility. With best practice out of the box, you can make business changes without disruption.

Logo: Ideagen
“We need to be able to react to what’s going on in the market or what’s going on economically, or what’s going on with the business. Our business undertakes change every six months. Zendesk lets us adapt and integrate as things change.”

Dave Stott

Customer Development Manager at Ideagen

Read customer story

20%

CSAT improvement

25%

Increase in SLA adherence

9 weeks

Implementation time

Logo: LendingClub
“We don’t have to submit a ticket to get something changed. We can just go in and change something right away. It’s fast, immediate and useful.”

Andrew Jensen

Director, Payment Solutions at LendingClub

Read customer story

600

Agents

50k

Tickets per month

9 days

Implementation time

A reliable partner

A trusted advisor you can count on

Success is our specialty. We empower you to improve your customer experience with exclusive mindshares, advisory services and our Luminaries programme. With Zendesk, you gain a partner and a community of innovators that have your back from day one.

LightspeedRiot GamesInstacartSiemensShopify
Squarespace
“Zendesk has been a phenomenal partner and very responsive to our needs. It’s been a fantastic journey — growing together, scaling and figuring out how to provide the best customer experience.”

Raphael Fontes

Vice President of Customer Operations at Squarespace

Read their customer story

95%

CSAT

95%

Self-service success rate

27%

Increase in help centre use

Open & flexible

Don’t get forced into buying more than you need

Check the accounting books. You’ll pay more for Salesforce in the long run because you have to hire and rely on an army of admins to support any changes. That’s not the case with Zendesk. You get the total costs upfront, including licences, implementation and ongoing administration.

Mediaocean
“We saw a greater ROI in Zendesk versus the other options. We did a cost analysis and showed how we were going to save money and increase productivity with Zendesk.”

Stephanie Dorman

Senior VP of Client Services at Mediaocean

Read their ROI story

98%

CSAT

150+

Agents

8 weeks

Implementation time

286%

According to The Total Economic Impact™ of Zendesk for Enterprise by Forrester, a composite Zendesk customer sees a 286% total ROI over 3 years with payback in <6 months.

Logo: Forrester

Salesforce for Zendesk integration

Don't sacrifice your best in breed stack for a unified view of the customer. Find out how Zendesk integrates to Salesforce.