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Zendesk Support helps you improve relationships with your customers and provide them with a seamless experience. Watch the demo and see how it’s done.
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The basics
What is Zendesk Support?
Omnichannel
Seamless support, anywhere
Personalised support
Have customer context at your fingertips
Agent Productivity
Efficiently manage your customer conversations
Self-Service
Help customers help themselves
Analytics
Get smart about your support
Extensibility
Extend Zendesk Support with Apps, APIs and Embeddables
Additional resources
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Dive deeper on Zendesk Support:
+-- Need set-up tips for your Support trial? Check out our Getting Started Tutorial
- Additional videos on Zendesk Support Features:
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Demos of our other Zendesk products:
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Other resources to help you out:
+-- Zendesk Support best practices here
- Need 1:1 demo help? Send an email to demo@zendesk.com
FAQs
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How does ticketing work in Zendesk Support?
+-Managing tickets in Zendesk Support is intuitive and easy. For ticketing basics, click here.
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How do I set up triggers and automations?
+-Zendesk Support’s productivity features are easy to set up and help free agents from repetitive tasks. Click here to read more about triggers and automations.
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How do ticket forms in Zendesk Support work?
+-Check out for a brief overview, or read this article for more information on how to manage ticket forms.
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How customisable is Zendesk Support?
+-Zendesk is very customisable. It's used by people from sole proprietors to large enterprise support organisations. It's scalable from just a handful of agents to organisations with tens of thousands of agents.
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Can I set up multiple help centres?
+-Yes, you can set up multiple help centres using our multi-brand feature. Read more here.
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Which applications or services does Zendesk integrate with?
+-Zendesk integrates with hundreds of other systems and tools. Find a full list of all of the apps and integrations here.
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How do Zendesk APIs work?
+-Zendesk provides 100+ different APIs for you to integrate with. Read more about our API resources here.
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What’s the difference between the plans, and how do I know which one is right for me?
+-For information on our plans, check out our comparison page here. If you'd like to discuss any of them, send an email to demo@zendesk.com and we’ll get in touch.
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How does Zendesk handle security and compliance?
+-Zendesk takes our customers’ security seriously. We combine enterprise-class security features with comprehensive audits of our applications, systems and networks to ensure customer and business data is always protected. Click here to read more.
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What type of customers do you have?
+-We have over 100,000 customers using Zendesk in all industries. Here's where you can find our customer testimonials: click here.