Dim the lights

Zendesk Support helps you improve relationships with your customers and provide them with a seamless experience. Watch the demo and see how it’s done.

Support

Chapter 0
Start here

It’s demo time

Chapter 1
The basics

What is Zendesk Support?

Chapter 2
Omnichannel

Seamless support, anywhere

I'm ready to do this
Start a trial Contact Sales
Chapter 3
Personalised support

Have customer context at your fingertips

Chapter 4
Agent Productivity

Efficiently manage your customer conversations

Chapter 5
Self-Service

Help customers help themselves

Chapter 6
Analytics

Get smart about your support

Chapter 7
Extensibility

Extend Zendesk Support with Apps, APIs and Embeddables

Our Getting Started Tutorial will help you shine
Make your move

Sales

Sales

What is Zendesk Sell?

Mobile selling

Close deals from anywhere

Goodbye data entry

Enrich leads and identify new prospects to sell to

Additional resources

  • Demos of our other Zendesk products:

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  • Dive deeper on Zendesk Support:

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    • Need set-up tips for your Support trial? Check out our Getting Started Tutorial
    • Additional videos on Zendesk Support Features:
      • Groups
      • Roles & Permissions
      • CSAT surveys
      • Setting Business Hours
  • Other resources to help you out:

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FAQs

  • How does ticketing work in Zendesk Support?

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    Managing tickets in Zendesk Support is intuitive and easy. For ticketing basics, click here.

  • How do I set up triggers and automations?

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    Zendesk Support’s productivity features are easy to set up and help free agents from repetitive tasks. Click here to read more about triggers and automations.

  • How do ticket forms in Zendesk Support work?

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    Check out this video for a brief overview, or read this article for more information on how to manage ticket forms.

  • How customisable is Zendesk Support?

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    Zendesk is very customisable. It's used by people from sole proprietors to large enterprise support organisations. It's scalable from just a handful of agents to organisations with tens of thousands of agents.

  • Can I set up multiple help centres?

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    Yes, you can set up multiple help centres using our multi-brand feature. Read more here.

  • Which applications or services does Zendesk integrate with?

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    Zendesk integrates with hundreds of other systems and tools. Find a full list of all of the apps and integrations here.

  • How do Zendesk APIs work?

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    Zendesk provides 100+ different APIs for you to integrate with. Read more about our API resources here.

  • What’s the difference between the plans, and how do I know which one is right for me?

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    For information on our plans, check out our comparison page here. If you'd like to discuss any of them, send an email to demo@zendesk.com and we’ll get in touch.

  • How does Zendesk handle security and compliance?

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    Zendesk takes our customers’ security seriously. We combine enterprise-class security features with comprehensive audits of our applications, systems and networks to ensure customer and business data is always protected. Click here to read more.

  • What type of customers do you have?

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    We have over 100,000 customers using Zendesk in all industries. Here's where you can find our customer testimonials: click here.