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Dim the lights

Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync. Watch the demo and see how it’s done.

Service

Start here

It’s demo time
[1:06]

The basics

What is Zendesk?
[2:17]

Messaging

Deliver rich conversational experiences
[1:52]

Seamless support, anywhere

Serve your customers on any channel
[1:50]

Personalized service

Have customer context at your fingertips
[1:45]

Agent productivity

Efficiently manage your customer conversations
[2:10]

Self-service

Empower customers to find answers on their own
[2:51]

Analytics

Analyze your performance using pre-built dashboards and custom metrics
[2:18]

Extensibility

Extend Zendesk with Apps, APIs, and Embeddables
[1:42]

Sales

Sales: the basics

How do sales teams use Zendesk?
[1:23]

Sales deep dive

Get to know Zendesk Sell
[13:19]

Mobile selling

Close deals from anywhere
[4:06]

Goodbye data entry

Enrich leads and identify new prospects to sell to
[5:11]

FAQs

How does ticketing work in Zendesk?

Managing tickets in Zendesk is intuitive and easy. For ticketing basics, click here.

How do I get help with setup tips for my Zendesk Suite trial?

Check out our trial guide for the Zendesk Suite here.

How do I set up triggers and automations?

Zendesk’s productivity features are easy to set up and help free up agents from doing repetitive tasks. Click here to read more about triggers and automations.

How do ticket forms in Zendesk work?

Check out this video for a brief overview or read this article for more information on how to manage ticket forms.

Can I set up multiple help centers?

Yes, you can set up multiple help centers. Read more here.

Which applications or services does Zendesk integrate with?

Zendesk integrates with over a thousand other systems and tools. Find a full list of apps and integrations here.

How do Zendesk APIs work?

Zendesk provides 100+ different APIs for you to integrate with. Read more about our API resources here.

What’s the difference between plans, and how do I know which one is right for me?

For information on our plans, check out our comparison page here. If you'd like to discuss any of them, send an email to demo@zendesk.com and we’ll get in touch.

How does Zendesk handle security and compliance?

Zendesk takes our customers’ security seriously. We combine enterprise-class security features with comprehensive audits of our applications, systems, and networks to ensure customer and business data is always protected. Click here to read more.

What type of customers do you have?

We have over 160,000 customers using Zendesk in all industries. Here's where you can find our customer testimonials: click here.