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Zendesk Support helps you improve relationships with your customers and provide them with a seamless experience. Watch the demo and see how it’s done.

Chapter 0
Start here

It’s demo time

Chapter 1
The basics

What is Zendesk Support?

Chapter 2
Omnichannel

Seamless support, anywhere

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Chapter 3
Personalised support

Have customer context at your fingertips

Chapter 4
Agent productivity

Efficiently manage your customer conversations

Chapter 5
Self-Service

Help customers help themselves

Chapter 6
Analytics

Get smart about your support

Chapter 7
Extensibility

Extend Zendesk Support with Apps, APIs and Embeddables

Our Getting Started Tutorial will help you shine
Make your move

Additional resources

  • Dive deeper on Zendesk Support:

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    • Need set-up tips for your Support trial? Check out our Getting Started Tutorial
    • Additional videos on Zendesk Support Features:
      • Groups
      • Roles & Permissions
      • CSAT surveys
      • Setting Business Hours

  • Demos of our other Zendesk products:

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  • Other resources to help you out:

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FAQs

  • How does ticketing work in Zendesk Support?

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    Managing tickets in Zendesk Support is intuitive and easy. For ticketing basics, click here.

  • How do I set up triggers and automations?

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    Zendesk Support’s productivity features are easy to set up and help free agents from repetitive tasks. Click here to read more about triggers and automations.

  • How do ticket forms in Zendesk Support work?

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    Check out this video for a brief overview, or read this article for more information on how to manage ticket forms.

  • How customisable is Zendesk Support?

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    Zendesk is very customisable. It's used by people from sole proprietors to large enterprise support organisations. It's scalable from just a handful of agents to organisations with tens of thousands of agents.

  • Can I set up multiple help centres?

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    Yes, you can set up multiple help centres using our multi-brand feature. Read more here.

  • Which applications or services does Zendesk integrate with?

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    Zendesk integrates with hundreds of other systems and tools. Find a full list of all of the apps and integrations here.

  • How do Zendesk APIs work?

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    Zendesk provides 100+ different APIs for you to integrate with. Read more about our API resources here.

  • What’s the difference between the plans, and how do I know which one is right for me?

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    For information on our plans, check out our comparison page here. If you'd like to discuss any of them, send an email to demo@zendesk.com and we’ll get in touch.

  • How does Zendesk handle security and compliance?

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    Zendesk takes our customers’ security seriously. We combine enterprise-class security features with comprehensive audits of our applications, systems and networks to ensure customer and business data is always protected. Click here to read more.

  • What type of customers do you have?

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    We have over 100,000 customers using Zendesk in all industries. Here's where you can find our customer testimonials: click here.

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