Incident reporting software
The problem every support team faces
How can we take a number of customer complaints stemming from the same problem, collect and monitor them, and simultaneously resolve the issue?
With Zendesk Support incident reporting software, a ticket can be one of four types: a question, a problem, an incident, and a task. Each of these types allow you to track and resolve issues with the ticket. Problem and incident tickets are useful when a problem or interrupted service is reported by more than one person.
The inside scoop
Did you know?
- Identify a service interruption or problem that's causing people to file tickets
- Create your own ticket to address the problem
- Change the other tickets to incident tickets and link them to your problem ticket
- Solve the problem ticket
Change how your management responds to problems or incidents by offering a solution that quickly reports back to customers or employees. Look into an incident management software system that users love as they experience good results.Get proactive today
We have more information about this. Have a look below.
There’s a lot more where this came from. Keep investigating the world of incident reporting, global customer support, and agent efficiency.