Email based ticketing system
Let’s face it. You’re busier than ever. Emails sometimes get lost in the cracks. And sometimes that email — that gets lost — happens to be an urgent inquiry. Oops. Now you have an emergency on your hands and one unhappy customer. That's where Zendesk Support comes in.
Make it right
- Start with our built-in best practices and customize to fit any workflow, from simple to the most complex
- Create and share macros in order to quickly respond with a standard response and set of actions to common requests
- Customizable views let agents see their queue based on ticket status, assignee, group, or other conditions
- Coordinate your team’s efforts with scheduled business hours, time tracking, and SLAs measured to the minute to ensure you don’t miss a beat
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