SaaS customer support best practices

A messy and cluttered workshop is of help to no one. Trying to find the right tool for your project can be frustrating particularly when all the needed tools are scattered about your workspace. When you can access all relevant data and activity from a single interface, it’s easy for teams to track customer conversations and pick up where they left off.

With Zendesk, you have everything you need for better customer conversations, all in one place.

According to a new report from Gartner, "By 2019 ... over 85% of new packaged customer service and support software will be delivered on a cloud-based model, and Software as a service (SaaS) will emerge as an essential selection factor for customer relationship management (CRM) customer engagement centers.”

Customer relationship management (CRM) is essential to your business model. Zendesk Support puts all your customer information in one place. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal:

• Customer service for humans. Build trust with customers by offering responsive, personalized, support on the channels they prefer.

• Powerfully productive agents. Set agents up for success with effective tools for collaboration, information gathering, and automation.

• Self-service satisfaction. Give customers 24/7 support with easy access to the answers they need, wherever they are.