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Plans and pricing

See Zendesk Suite plans

Your complete solution for ticketing, messaging, help centre, voice and powerful AI

Subscription term

Monthly
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Number of agents
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Suite Enterprise Plus

Talk to us for a comprehensive solution that meets all your enterprise needs.

New: Add-on

Advanced AI

£40per agent/month

Enterprise-grade AI instantly understands common customer issues for your industry, routes tickets and gives agents extra insights. In any plan, Advanced AI is available at the Professional and higher levels.

New: Add-on

Advanced Data Privacy and Protection

£45per agent/month

Support your compliance and security policy obligations with an extra layer of protection and privacy above and beyond the trusted experience we deliver to every customer.

Select features are not yet available. All features will be available in 2024. Contact support for more information.

Compare plans

Suite Team

Suite Growth

Most popular

Suite Professional

Suite Enterprise

Annual Subscription Term (per agent per month)

£45

£75

£89

£139

Monthly Subscription Term (per agent per month)

£59

£99

£115

£179

Contextual self-service

Multilingual content

1 default language

40+ languages

40+ languages

40+ languages

Article view permissions

Basic
Registered users
Public

Advanced
Internal only (customised)
Registered users (customised)
Public (customised)

Advanced
Internal only (customised)
Registered users (customised)
Public (customised)

Advanced
Internal only (custom)
Registered users (custom)
Public (custom)

Structured content

Up to 2 levels deep

Up to 2 levels deep

Up to 2 levels deep

Up to 6 levels deep

Theme customisation

Basic
Standard themes

Intermediate
Standard +
Custom +
Marketplace Themes

Intermediate
Standard +
Custom +
Marketplace Themes

Advanced
Standard +
Custom +
Marketplace +
Multiple templates

Multiple help centres

1

Up to 5

Up to 5

Up to 300

Search

Help centre

Help centre

Help centre and community forums

Federated search for multiple help centres and community forums

Customer portal

Light agents

Up to 50

Up to 100

Up to 1,000

Light agents add-on

Add-on

Add-on

Add-on

Add-on

Side conversations

Triggers

Ticket sharing between multiple Zendesk accounts

Automated

Conversation routing

Based on agent status and capacity

Based on agent status and capacity

Based on agent status, capacity, skill and ticket priority

Based on agent status, capacity, skill and ticket priority

Multiple ticket forms

Conditional ticket fields

Service level agreements (SLA)

Skills-based routing

Guided mode

Prebuilt analytics dashboards

Data exports

Zendesk Benchmark

Voice usage reporting

Google Analytics for help centre

Customised data exploration

Scheduled dashboard delivery

Zendesk users only

Zendesk users and end users

Dashboard sharing

Zendesk users only

Zendesk users and end users

Live agent activity dashboard

Default view

Customisable views plus live agent status drill down

Prebuilt live dashboard

Customisable live dashboards

Visual data alerts

Refresh rate

24 hours

24 hours

1 hour

1 hour
*Real-time for live dashboards

Data storage

50 MB/agent

100 MB/agent

100 MB/agent

200 MB/agent

File storage

2 GB/agent

5 GB/agent

5 GB/agent

10 GB/agent

Customised objects

Up to 3 objects
(5 lookup fields/object)

Up to 5 objects
(5 lookup fields/object)

Up to 30 objects
(10 lookup fields/object)

Up to 50 objects
(10 lookup fields/object)

Zendesk events

In beta

In beta

In beta

In beta

External events

Up to 150K/month

Up to 150K/month

Up to 350K/month

Up to 750K/month

Event retention period

90 days

90 days

1 year

1 year

External profiles

Devices data log

AWS Events Connector

Additional data storage

Add-on

Add-on

Add-on

Sunshine Conversations third-party chatbots

Access to conversation tools and APIs

Basic Platform Support

Monthly Active Users per month

1,000 included ($50/pack of additional 2,500 MAUs)

1,000 included ($50/pack of additional 2,500 MAUs)

Notifications per month

1,000 included ($50/pack of additional 25,000 Notifications)

1,000 included ($50/pack of additional 25,000 Notifications)

Channels

Orchestration APIs (Switchboard)

Unbranded SDK

Add-on

SDK Source Code Access

Add-on

* 24/7 support in English only. 8x5 customer’s local business hours for designated languages.

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