Store more with Sunshine

MakeSpace stores more than just prized possessions using Sunshine

MakeSpace is a full-service storage company that uses digital tools to support the physical process of moving and storing. Using Sunshine, MakeSpace utilised an integration with Segment to capture real-time customer events and integrated customer data from their in-house CRM.

Makespace customised widget and Events Viewer

Implemented in 10 DAYS

1 dedicated developer

In partnership with
Segment.io

PLATFORM COMPONENTS USED:

Events and Profiles

Business challenge

MakeSpace agents struggled to see a holistic picture of the customer and their journey. They needed access to real-time customer interactions and data about the items customers were storing in order to provide a personalised experience.

Sunshine solution

With the help of one dedicated developer, MakeSpace built a sidebar app which integrated customer plan details and item information from their in-house CRM, as well as real time events via an integration with Segment and Sunshine. Now, agents can see events, such as when a customer sends an email or an appointment is scheduled, and customer details like the types of items MakeSpace is holding, and the plan they are on—all without ever having to leave Zendesk.

“Before Zendesk Sunshine, our customer support agents struggled with complicated CX systems. Now our agents have a more complete customer view in one place, seeing every customer event and the full history. Our team has everything they need to deliver a seamless and stress-free storage experience to our customers.”

Sean Benedicty

Customer Experience Operations Manager at MakeSpace

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