Never too much information

ASG instantly makes complex licensing crystal clear with Sunshine

ASG wants businesses to make the most of their information assets and strives to be the only integrated platform for the information-powered enterprise. With Sunshine, they built an app to surface customer entitlement and licensing data.

Zendesk Support product screenshot

Eliminated 300+ triggers and business rules

Implemented in less than 1 MONTH

PLATFORM COMPONENTS USED:

Customised objects

Business challenge

Licensing and entitlement information was not visible to agents because of siloed data, and the retrieval process was manual and inefficient. Agents needed a way to get a complete view of the customer in one place so they could know what services a customer had—and the corresponding entitlements.

Sunshine solution

With the help of one developer, ASG integrated customer entitlement and licence data directly into Sunshine. They also built an app which would allow agents to look up customer organisations, and auto-populate the ticket with necessary information once selected. Now, agents no longer have to manually shuffle through data tables to see what version, entitlements and licences a customer has—creating a better experience for both agents and customers.

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