Building the best customer experiences with Facebook and Zendesk Article

Building the best customer experiences with Facebook and Zendesk

Facebook selects Zendesk as its core CX partner to provide enhanced customer conversations across its messaging channels directly within Zendesk

Service

Report: CX Champions of North America Article

Report: CX Champions of North America

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how leaders in the United States and Canada are driving CX success.

Faster, better, stronger—how smart uses of tech make all the difference in CX Article

Faster, better, stronger—how smart uses of tech make all the difference in CX

Leading CX orgs are customer-centric to the hilt, using technology in smart ways to support agile processes.

Become a CX Champion—Best practices for you and your team Article

Become a CX Champion—Best practices for you and your team

ESG Research pinpoints where companies are elevating their CX game—and where they’re falling behind.

The impact of empowered support teams on small-business CX Article

The impact of empowered support teams on small-business CX

Learn how to set support agents up for success, giving them the tools to drive your business forward.

Sales

Why you need sales process mapping to solve big-picture problems Article

Why you need sales process mapping to solve big-picture problems

Sales process mapping gives you a macro view of your sales strategy, so you can address and fix issues. Here’s how to use process mapping for your sales team.

10 sales performance metrics you should track every week, month, and quarter Article

10 sales performance metrics you should track every week, month, and quarter

You’re probably already tracking sales performance metrics...but are you getting good use of your data? Learn what metrics to track, and when.

The step-by-step guide to building an effective sales strategy Article

The step-by-step guide to building an effective sales strategy

Your sales team needs a step-by-step plan to make sales and increase revenue. Here's how to create a sales strategy that works.

3 ways Zendesk Sell + ActiveCampaign benefits sales teams Article

3 ways Zendesk Sell + ActiveCampaign benefits sales teams

96% of sales reps struggle with some stage of the sales cycle. For the majority of…

Culture

Holiday 2020: 3 trends for retailers this season Article

Holiday 2020: 3 trends for retailers this season

The most wonderful time of the year will look a bit different in 2020. The holidays…

We can navigate the future of work by looking back at our legacy of change Article

We can navigate the future of work by looking back at our legacy of change

“The future of work is often presented as a binary choice: a hunger game between organic…

Why the business of voting is everyone’s business Article

Why the business of voting is everyone’s business

Not so long ago, the general consensus was that you didn’t bring your personal politics into…

3 organizations on fostering long-term customer relationships Article

3 organizations on fostering long-term customer relationships

Staying connected to customers has always been important, but maintaining a connection that’s exclusively digital is…

Guides, research, and more

Report: CX Champions of Asia Pacific Article

Report: CX Champions of Asia Pacific

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how CX Champions across the Asia Pacific region are driving CX success.

Report: CX Champions of Latin America Article

Report: CX Champions of Latin America

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the CX Champions of Latin America are driving CX success.

A Three-Step Approach to Jump-Starting CX Transformation in Government

A Three-Step Approach to Jump-Starting CX Transformation in Government

High-quality customer experience (CX) drives mission success, and the government sector is no exception. When government…

Latest stories Page 65

How to onboard and train new customer service reps Article

How to onboard and train new customer service reps

Here you'll find advice to help you quickly and successfully onboard and train your new customer service reps.

How diversity improves work culture and the bottom line Article

How diversity improves work culture and the bottom line

It's widely known that diversity has an impact on culture, but it's also important to understand…

‘Power-Up’ your support with Zendesk and Trello Article

‘Power-Up’ your support with Zendesk and Trello

If you’re an avid Trello user, you might be familiar with the frustration of having to…

“You can’t sit with us.” How to handle an office clique. Article

“You can’t sit with us.” How to handle an office clique.

We should be too old for cliques in the workplace, but they still happen. Our Millennial…

3 ‘must-haves’ for building long-term customer relationships Article

3 ‘must-haves’ for building long-term customer relationships

Long-term customer relationships don’t happen overnight. They begin the first time a customer engages with your…

Where we work shapes how we work. From where we meet to where we sit. Article

Where we work shapes how we work. From where we meet to where we sit.

Choice in the workplace can make you a happier and more productive employee. What choices? Where…

Create career magic with a personal board of directors Article

Create career magic with a personal board of directors

Creating a personal board of directors may be the key to your success. Learn how to…

The skill every great chat agent needs to have Article

The skill every great chat agent needs to have

Meet Anna, Team Lead for the email and chat team supporting Zendesk Chat. Based in Manila,…

Remember to say thank you Article

Remember to say thank you

Throughout the course of your day, remember to say thank you. These two little words can…

Moving up while dressing down Article

Moving up while dressing down

Dress codes at work are relaxing. While the suit still has a place, the Millennial workforce…

How to interact with customers on live chat Article

How to interact with customers on live chat

Customers love to chat. In fact, chatting with customers results in the highest customer satisfaction ratings. Check out these best practices for chatting with your customers.

Your 21st-century challenge: put away the technology and ask better questions Article

Your 21st-century challenge: put away the technology and ask better questions

Could you partake in a 21st-century challenge—put away your technology and ask more questions? It might…

Community Tip: How to set a reminder on a ticket Article

Community Tip: How to set a reminder on a ticket

Learn how to use custom ticket fields and automations to set a reminder on a Zendesk…

A retailer’s guide to getting omnichannel customer service right Guide

A retailer’s guide to getting omnichannel customer service right

Retail and omnichannel customer service With consumers shopping in more channels than ever, retailers have been…

How to interact with customers on the phone Article

How to interact with customers on the phone

Talking to customers on the phone is immediate and direct and customers still love it. Provide phone-based support the right way using these tips.

How to follow the sun and provide great global support Article

How to follow the sun and provide great global support

If you want to provide 24 x 7 support 365 days of the year—or more loosely, “anytime, anywhere” support—you can adopt the follow-the-sun” model. Here’s how it’s done.

How gaming company Miniclip is getting to know their players Article

How gaming company Miniclip is getting to know their players

Every gaming company wants to build a better game and provide the best experience possible for…

Measuring happiness: What’s the difference between CSAT and NPS®? Article

Measuring happiness: What’s the difference between CSAT and NPS®?

It’s important to look at customer happiness in the short- and long-term. This requires sending out two different types of survey: CSAT and NPS. Discover how to use both effectively.

When giving two weeks’ notice is complicated Article

When giving two weeks’ notice is complicated

We've been taught that giving two weeks notice is a necessity. But according to our resident…

You big meanie: from online bully to ethical troll to just being nice Article

You big meanie: from online bully to ethical troll to just being nice

When you're passionate about your brand, reputation, or opinion, it can be hard not to take…