Article Building the best customer experiences with Facebook and Zendesk
Facebook selects Zendesk as its core CX partner to provide enhanced customer conversations across its messaging channels directly within Zendesk
Service
Article Report: CX Champions of North America
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how leaders in the United States and Canada are driving CX success.
Article Faster, better, stronger—how smart uses of tech make all the difference in CX
Leading CX orgs are customer-centric to the hilt, using technology in smart ways to support agile processes.
Article Become a CX Champion—Best practices for you and your team
ESG Research pinpoints where companies are elevating their CX game—and where they’re falling behind.
Article The impact of empowered support teams on small-business CX
Learn how to set support agents up for success, giving them the tools to drive your business forward.
Sales
Article Why you need sales process mapping to solve big-picture problems
Sales process mapping gives you a macro view of your sales strategy, so you can address and fix issues. Here’s how to use process mapping for your sales team.
Article 10 sales performance metrics you should track every week, month, and quarter
You’re probably already tracking sales performance metrics...but are you getting good use of your data? Learn what metrics to track, and when.
Article The step-by-step guide to building an effective sales strategy
Your sales team needs a step-by-step plan to make sales and increase revenue. Here's how to create a sales strategy that works.
Article 3 ways Zendesk Sell + ActiveCampaign benefits sales teams
96% of sales reps struggle with some stage of the sales cycle. For the majority of…
Culture
Article Holiday 2020: 3 trends for retailers this season
The most wonderful time of the year will look a bit different in 2020. The holidays…
Article We can navigate the future of work by looking back at our legacy of change
“The future of work is often presented as a binary choice: a hunger game between organic…
Article Why the business of voting is everyone’s business
Not so long ago, the general consensus was that you didn’t bring your personal politics into…
Article 3 organizations on fostering long-term customer relationships
Staying connected to customers has always been important, but maintaining a connection that’s exclusively digital is…
Guides, research, and more
Article Report: CX Champions of Asia Pacific
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how CX Champions across the Asia Pacific region are driving CX success.
Article Report: CX Champions of Latin America
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the CX Champions of Latin America are driving CX success.
A Three-Step Approach to Jump-Starting CX Transformation in Government
High-quality customer experience (CX) drives mission success, and the government sector is no exception. When government…
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Latest stories Page 65
Article How to onboard and train new customer service reps
Here you'll find advice to help you quickly and successfully onboard and train your new customer service reps.
Article How diversity improves work culture and the bottom line
It's widely known that diversity has an impact on culture, but it's also important to understand…
Article ‘Power-Up’ your support with Zendesk and Trello
If you’re an avid Trello user, you might be familiar with the frustration of having to…
Article “You can’t sit with us.” How to handle an office clique.
We should be too old for cliques in the workplace, but they still happen. Our Millennial…
Article 3 ‘must-haves’ for building long-term customer relationships
Long-term customer relationships don’t happen overnight. They begin the first time a customer engages with your…
Article Where we work shapes how we work. From where we meet to where we sit.
Choice in the workplace can make you a happier and more productive employee. What choices? Where…
Article Create career magic with a personal board of directors
Creating a personal board of directors may be the key to your success. Learn how to…
Article The skill every great chat agent needs to have
Meet Anna, Team Lead for the email and chat team supporting Zendesk Chat. Based in Manila,…
Article Remember to say thank you
Throughout the course of your day, remember to say thank you. These two little words can…
Article Moving up while dressing down
Dress codes at work are relaxing. While the suit still has a place, the Millennial workforce…
Article How to interact with customers on live chat
Customers love to chat. In fact, chatting with customers results in the highest customer satisfaction ratings. Check out these best practices for chatting with your customers.
Article Your 21st-century challenge: put away the technology and ask better questions
Could you partake in a 21st-century challenge—put away your technology and ask more questions? It might…
Article Community Tip: How to set a reminder on a ticket
Learn how to use custom ticket fields and automations to set a reminder on a Zendesk…
Guide A retailer’s guide to getting omnichannel customer service right
Retail and omnichannel customer service With consumers shopping in more channels than ever, retailers have been…
Article How to interact with customers on the phone
Talking to customers on the phone is immediate and direct and customers still love it. Provide phone-based support the right way using these tips.
Article How to follow the sun and provide great global support
If you want to provide 24 x 7 support 365 days of the year—or more loosely, “anytime, anywhere” support—you can adopt the follow-the-sun” model. Here’s how it’s done.
Article How gaming company Miniclip is getting to know their players
Every gaming company wants to build a better game and provide the best experience possible for…
Article Measuring happiness: What’s the difference between CSAT and NPS®?
It’s important to look at customer happiness in the short- and long-term. This requires sending out two different types of survey: CSAT and NPS. Discover how to use both effectively.
Article When giving two weeks’ notice is complicated
We've been taught that giving two weeks notice is a necessity. But according to our resident…
Article You big meanie: from online bully to ethical troll to just being nice
When you're passionate about your brand, reputation, or opinion, it can be hard not to take…